BlackBerry Forums Support Community

A10TXChick · 02-06-2009, 09:12 PM

My BB Curve 8320 keeps (done it 3 times in less than a month) restarting while on a call. I lose the call and get a white screen with the hour-glass. Very similar, if not exactly like a battery pull, any ideas on what it could be??

4.2 OS
Additional apps are JiveTalk (trial version still)
No media card
22117783 Bytes

Any additional info needed, let me know!

akosnitzky · 02-07-2009, 08:05 AM

Wirelessly posted (Its All About the U!)

Try upgrading to 4.5 OS. I am assuming your battery is NOT slipping when you angle the device to use phone.

A10TXChick · 02-09-2009, 12:15 AM

No the battery isn't loose. I'm not really ready to upgrate my OS yet... heard too many bad things to jump in just yet... any other ideas??

A10TXChick · 02-11-2009, 06:27 PM

It just did it again, anyone else having this problem??

I was talking on the phone while it was charging this time... does that have anything to do with it?

Any help would be appreciated, this is very annoying!

titetanium · 02-11-2009, 08:16 PM

I understand you have grave reservations, but how about that upgrade to 4.5? It really couldn't hurt.

A10TXChick · 02-13-2009, 02:21 PM

I guess I could try... it did the same thing to me 3 times in the last 2 days. I can always upgrade and see how I like it and then go back to the old (4.2) correct?

I have heard this is a REAL big problem with the BB 8320 on TMo, any else having this problem, yet...

titetanium · 02-13-2009, 09:00 PM

Wirelessly posted

I have the same phone as you on the same network with 4.5 loaded. It really doesn't give me any problems.

A10TXChick · 02-13-2009, 11:05 PM

did you have the issue before?

monkeypaw · 02-14-2009, 03:16 AM

If you are on the original Tmobile OS, this was a pretty common problem while on UMA. Even if it's not a UMA problem, upgrading is one of the first things to try. There was a 4.2 OS version that was way better than the Tmobile one, but you might as well go to 4.5.

ndub33 · 02-14-2009, 03:27 AM

I've had several builds of 4.5 on my 8320, with no issues. As long as you follow the steps carefully, you should be fine:
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ

titetanium · 02-14-2009, 07:43 AM

OP, to answer your question, I have not had the issue with either 4.2 or 4.5. There are a few additions in 4.5 that you do not get with 4.2, plus a host of fixes. The lastest OS 4.5.0.124 has been very stable.

A10TXChick · 02-15-2009, 04:33 AM

I have heard of this problem from all over the internet just google "curve 8320 call restart" and get forum after forum of people having to return their curves until finally finding one that stops the problem.

Sounds like I might just have to risk the upgrade, but before I do I can just back up my old version and switch back if needed correct?

Someone mentioned there is a different version of 4.2 than the TMo version, where can I get my hands on that?

mvincelli · 02-15-2009, 10:05 AM

Hi, You can back up before upgrading, I had the same problem with 4.5 on the Blackberry and my only solution was to get a replacement Blackberry 8320, I have not had the problem since I got the replacement and the replacement unit I received had 4.5 on it so no need to upgrade it.

A10TXChick · 02-15-2009, 08:50 PM

How did you get a replacement? Are the curves coming out now on 4.5 OS?

txmx · 02-16-2009, 01:48 AM

Wirelessly posted

I have almost the same problem,everytime I send a e-mail or when I download a video either from you tube or vuclip my 8320 shuts off by itself,I never had that problem when my phone was running on OS 4.2,now that I upgraded it to 0S 4.5.0.124 my battery drains really quick,is anything better than this 0S? Is anyone having the same issues?

monkeypaw · 02-16-2009, 01:52 AM

Quote:

Originally Posted by txmx

Wirelessly posted

I have almost the same problem,everytime I send a e-mail or when I download a video either from you tube or vuclip my 8320 shuts off by itself,I never had that problem when my phone was running on OS 4.2,now that I upgraded it to 0S 4.5.0.124 my battery drains really quick,is anything better than this 0S? Is anyone having the same issues?

This problem might be related to the media card. When upgrading to 4.5, sometimes you have to reformat the media card. Try pulling the sd card out and doing the things that cause problems to see.

txmx · 02-16-2009, 02:03 AM

Wirelessly posted

I'm going to try that,seems like a good idea,anyway my SD card is a mess right now,I have all kind of files in it,from music power point documents PDF you name it,so I think it is time to do some clean up and reorganize everything thanks for the tip!!!

txmx · 02-16-2009, 02:06 AM

Wirelessly posted

and by the way does anyone knows what is the biggest SD card supported on 0S 4.5 and what is your experience? Mine is a 4gb, Thank you

blacksam · 02-16-2009, 02:08 AM

hey im having a problem quite similar the thing is my blackberry 8320 was working perfectly but suddenly it turned off, then it reseted itself and it resets again in the hourglass screen and it repeats this things so i cant get my phone on or anything HELP

mvincelli · 02-16-2009, 09:20 AM

Quote:

Originally Posted by A10TXChick

How did you get a replacement? Are the curves coming out now on 4.5 OS?

Hi, My Curve was still under warranty and I called T-Mobile, I explained the problem, told them everything I tried another battery, reloaded OS, and removed 3rd party apps. They arranged for a replacement Curve to be sent.
The Curve I received already had the latest version of 4.5 on it.
Thanks!!

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BB Curve 8320 restarts during calls, help!