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Old 10-23-2008, 02:43 PM   #1
essexboy
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Hi

I have got a BES Server v4.1.6.13

It has been working perfectly for a long time with 35 users, but this morning 34 of the Blackberries stopped making contact.

1 is still working, but I don't know why the others have stopped.

Can anyone help?
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Old 10-23-2008, 02:51 PM   #2
knottyrope
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Did you try restarting it?

Are there errors in the logs?

What mail server?
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Old 10-23-2008, 02:59 PM   #3
MikeB
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We need a lot more details to be able to help..
Did you validate their status in BES manager?
They stopped working.. define that please
Can they still access internet, PIN to PIN works or not?
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Old 10-23-2008, 03:00 PM   #4
Frank Castle
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SRP connected? Service account still active in AD?
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Old 10-23-2008, 03:11 PM   #5
essexboy
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Hi

Thanks everyone for your quick replies.

The devices cannot browse the internet, nor do any 3rd party apps work.

The SRP is connected fine.

Using Exchange 2003 and nothing has changed on the server. The service account is still active also.

Cannot find anything in the logs, but which log file should i be most interested in?

Thanks
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Old 10-23-2008, 03:24 PM   #6
wunderbar
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are those 34 devices all on the same carrier? Could be some kind of outage.
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Old 10-23-2008, 03:27 PM   #7
TargetIT
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Yeah, we had our vendor offer us to upgrade to a new data plan for a lot less money. It was pushed through and the next day all of the phones stopped working. Turns out they switched to a BIS internet plan - had to have them all switch back.
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Old 10-23-2008, 03:46 PM   #8
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yeah i checked that, they said no
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Old 10-23-2008, 06:48 PM   #9
ladydi
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Quote:
Originally Posted by essexboy View Post
Hi



The devices cannot browse the internet, nor do any 3rd party apps work.



Thanks
If they have no data connection, they cannot talk to the BES. You need to get your hands on one of the afflicted devices and start troubleshooting the data connection.

Pull the battery and make sure it says EDGE or EVDO of NXTL under the signal bar. with so many affected, I would suspect that somehow your data plans got removed or there is an outage situation. Are they all the same carrier? If at least one device is working, I don't think it is the BES.
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Old 10-24-2008, 08:25 AM   #10
KOR
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Agree with ladydi. Removal of BES package has happened to some of my users. Call the carrier and it's a mystery, but it happens. Good luck, sounds like a real pain in the rear...
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