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Old 02-11-2008, 04:40 PM   #61
jsplit
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Quote:
Originally Posted by mattk0 View Post
What are these acronyms?
EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
Time zones...
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Old 02-11-2008, 09:43 PM   #62
dmead
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this just sucks!!!

i just got phone calls from 15 of my 30 users within 2 minutes. :angry:
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Old 02-11-2008, 09:44 PM   #63
Legros
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Got a confirmation from Tsupport too... Yep they do have "technical difficulty"... and no ETA.
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Old 02-11-2008, 09:44 PM   #64
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Quote:
Originally Posted by jsplit View Post
NP - the 50% effected thing is slightly funny considering the only users now who can receive are the WiFi users....
I can receive on my BIS only device.... PIN works too on that device.
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Old 02-11-2008, 09:46 PM   #65
Frank Castle
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Got the first alert from At&t

From: ATTOM[SMTP:ATTMOBILITY.OUTAGE.NOTIFICATIONS@AWSMAIL.ATT. COM]
Sent: Monday, February 11, 2008 4:27:15 PM
To: ATTOM
Subject: AT&T - 1-High Level Wireless Network Outage Location: All Regions ;All Markets TT000006216509 Auto forwarded by a Rule



Valued Customer,

This e-mail is to inform you of a network problem that MAY affect your Mobile Service.

Trouble Ticket Number: TT000006216509
Severity: 1-High
Description of Issue: Degradation of RIM Blackberry services Location of Issue: All Regions ;All Markets and surrounding areas

Start Time: Feb 11 2008 12:20 PM PST

Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
Estimated time of repair: Unknown

Technicians are working towards resolution as quickly as possible. We apologize for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Enterprise Technical Support at 888-334-3787+PIN for more information.
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Old 02-11-2008, 09:46 PM   #66
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Quote:
Originally Posted by juwaack68 View Post
I can receive on my BIS only device.... PIN works too on that device.
I confirm. I have BES and BIS mail accounts on my device, BES is down. BIS is working
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Old 02-11-2008, 09:47 PM   #67
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PIN messages are working now for me as well...
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Old 02-11-2008, 09:48 PM   #68
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Quote:
Originally Posted by Gooddog View Post
I confirm. I have BES and BIS mail accounts on my device, BES is down. BIS is working
It has been like this for the entire outage, this is not a new development. Just want to be clear
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Old 02-11-2008, 09:50 PM   #69
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Quote:
Originally Posted by Gooddog View Post
It has been like this for the entire outage, this is not a new development. Just want to be clear
Interesting. About 20 minutes ago I was not able to send PIN's it could have just been an issue with my device at that time, but I assumed it was the outage. Sorry for the confusion if I'm incorrect.
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Old 02-11-2008, 09:51 PM   #70
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just got an email from our TAM saying to expect another update in 5 to 10 minutes. seems they aren't sure of the root cause, but the resolution is pending verification.
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Old 02-11-2008, 09:51 PM   #71
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Default SRP Status - Connected - Still No Mail

Title says it all, I show connected however, I am not sending or receiving.
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Old 02-11-2008, 09:52 PM   #72
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My guys at Sprint/CNS confirmed the outage as well.
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Old 02-11-2008, 09:52 PM   #73
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I finally got through to someone but I was expecting the response I got...

Hello Ajay,

Thank you for contacting BlackBerry Customer Support. We are pleased to assist you.

We are currently experiencing technical difficulties with BlackBerry services. I apologize for the inconvenience. I can assure you that efforts are being taken to restore regular services.

If you require further assistance, please don't hesitate to contact us either by replying to this message or by calling us at one of the numbers below.
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Old 02-11-2008, 09:55 PM   #74
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Now on CNBC.com from RIM.

RIM notifies of "critical" BlackBerry outage - MSNBC Wire Services - MSNBC.com

"TORONTO - E-mail service of Research In Motion's <RIM.TO><RIMM.O> BlackBerry smartphones experienced a "critical severity outage" on Monday, the company told clients in an e-mail.

"This is an emergency notification regarding the current BlackBerry Infrastructure outage," stated an e-mail from RIM support account manager Bryan Simpson. The e-mail said the outage affected enterprise clients and "users of the Americas network."

RIM was not immediately available for comment."
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Old 02-11-2008, 09:57 PM   #75
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Here is a link to the REUTERS story:
http://ca.reuters.com/article/techno...14968920080211
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Old 02-11-2008, 09:57 PM   #76
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Updated Link:

RIM notifies of critical BlackBerry outage | Technology | Reuters
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Old 02-11-2008, 09:59 PM   #77
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Quote:
Originally Posted by dmead View Post
this just sucks!!!
i just got phone calls from 15 of my 30 users within 2 minutes. :angry:
Did you notify them? We sent a firmwide email alert telling our users that Blackberry was down (within 20 minutes of the issue). We also send a PIN Message to all of our Blackberry users with the same info.

Are they happy, no... though they are informed.
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Old 02-11-2008, 09:59 PM   #78
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Default Outage in DSM

We are also experiencing an outage.
We tried to send a PIN to PIN message to all of our users but that doesn't work either. We are going to try to send a text message through the phone so our remote people will get the message it is out.

Has anyone heard from RIM an official statement as to why or how long??
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Old 02-11-2008, 10:00 PM   #79
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Finally got thru to T-Support. Same story as everyone else: Yep, we know it's broken. No, we don't have an ETA.

No, you should not have to reboot your servers when services are restored (I'm not so warm and fuzzy about this one).
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Old 02-11-2008, 10:00 PM   #80
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Digg - RIM / BlackBerry Outage
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