BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 04-25-2008, 01:01 PM   #1
hhiggins
New Member
 
Join Date: Apr 2008
Model: 9000
PIN: N/A
Carrier: bell
Posts: 6
Default Company vs User Owned Devices

Please Login to Remove!

Hello All,

This is my first post and glad to have stumbled on this site. Looks like a lot of good information.

My company has asked me to start looking into deploying Blackberry's for our company. Only looking at 5 to start. One of the issues that has come up is that people want to purchase their own BB and then hook it up to my environment. I've made it very clear that I don't like it for a number of reasons (can't put company software on it due to licensing, etc). I am pushing for the company to purchase these so that I can enforce corporate IT policies to these devices just like we do for pc's in the office (users don't install software, porn, etc)

Any feedback, tips, or documentation would be very helpful.

Thanks!
Offline  
Old 04-25-2008, 01:03 PM   #2
juwaack68
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,877
Default

Welcome to the forums!

I strongly recommend you DO NOT allow personal owned devices in your environment - you are just asking for the mother of all migraines. People will complain that the IT Policy should be changed because it is on 'their' device, just for starters. They will want you to remove the password, allow downloads, blah, blah, blah.

Don't do it..... get your own company owned devices and deploy those instead.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 04-25-2008, 01:03 PM   #3
DarthBBerry
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Default

We say "NO PERSONAL DEVICES. PERIOD." Its a friggin nightmare from a support standpoint. People would be calling to complain to the BES Admin about a dropped call, personal e-mail not appearing, or wanting to get a game working.
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry® Certified Support Specialist v5.0
BlackBerry® Certified System Administrator v5.0
Offline  
Old 04-25-2008, 01:50 PM   #4
rsk
Thumbs Must Hurt
 
Join Date: Jan 2007
Model: 9630
Carrier: Sprint
Posts: 134
Default

the best one is when they want you to remove the IT policy from the device..
Offline  
Old 04-25-2008, 02:10 PM   #5
cancundan
Knows Where the Search Button Is
 
cancundan's Avatar
 
Join Date: Jul 2006
Model: 8700
Carrier: cingular
Posts: 23
Default

If you do have support corporate devices, I would recommend a 2 things that I have seen.

1) Make the users sign a document that states that they are subject to all IT policy and security regulations that corporate users are. (ie, if you block 3rd party apps, then they cannot download 3rd party apps) Also in that document should state that when they leave, their device will be wiped (with no exceptions). They can't take company data with them for many reasons.

2) Create strict rules about what is supported. Specifically, make it clear that device problems are not your problem. If they are having carrier issues, or device provisioning problems, they need to call the carrier, and they need to troubleshoot the device. Its not reasonable for you to be responsible for support of personal devices.
Offline  
Old 04-25-2008, 02:30 PM   #6
jsconyers
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,103
Default

I agree with NO PERSONAL DEVICES. It will make things easier for you as stated. However if the boss says users can use company devices, follow cancundan's advice. Create a policy outlining the rules and that their device will have the same policies as a company owned device.
Offline  
Old 04-25-2008, 02:49 PM   #7
RadHaz75
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Default

ditto with all above. no personal devices no ifs ands or buts.
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 04-25-2008, 03:04 PM   #8
hhiggins
New Member
 
Join Date: Apr 2008
Model: 9000
PIN: N/A
Carrier: bell
Posts: 6
Default

thank you to everyone who replied. i wasn't expecting that quick of a response from so many people!
Offline  
Old 04-25-2008, 03:06 PM   #9
akosnitzky
BBF Moderator
 
akosnitzky's Avatar
 
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
Default

Wirelessly posted (Verizon 8830)

I wonder if there is anyone that carries two bbs as a result.
__________________
------
Follow @akosnitzky on Twitter

LET'S GO CANES!
Offline  
Old 04-25-2008, 03:17 PM   #10
juwaack68
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,877
Default

Quote:
Originally Posted by akosnitzky View Post
Wirelessly posted (Verizon 8830)

I wonder if there is anyone that carries two bbs as a result.
I carry 2 BB's, but only because I wanted one with a camera and we don't allow them here (yet). And I really didn't want to be the BES Admin that carried one and have every one go "Oooohhh...when do I get one?!!?".


EDIT: Hey....this is my 6,000th post! w00t!
__________________
No longer a BES Admin, but it was fun while it lasted!

Last edited by juwaack68; 04-25-2008 at 03:18 PM..
Offline  
Old 04-25-2008, 03:20 PM   #11
fusky
Thumbs Must Hurt
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 73
Default

Quote:
Originally Posted by juwaack68 View Post
I carry 2 BB's, but only because I wanted one with a camera and we don't allow them here (yet). And I really didn't want to be the BES Admin that carried one and have every one go "Oooohhh...when do I get one?!!?".


EDIT: Hey....this is my 6,000th post! w00t!
That's what happened when I got my 8830 the day they came out. I had to hide it for a while.

And I agree with the no personal devices on the BES. You are just asking for a headache if you allow it.
__________________
Ex Novice BES Admin
Offline  
Old 04-25-2008, 03:29 PM   #12
RadHaz75
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Default

Quote:
Originally Posted by akosnitzky View Post
Wirelessly posted (Verizon 8830)

I wonder if there is anyone that carries two bbs as a result.
the guy accross the cube from me. ha!
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 04-25-2008, 03:31 PM   #13
Dookie
Thumbs Must Hurt
 
Dookie's Avatar
 
Join Date: Oct 2005
Location: Prague
Model: 9000
Carrier: T-Mo
Posts: 175
Default

Quote:
Originally Posted by akosnitzky View Post
Wirelessly posted (Verizon 8830)

I wonder if there is anyone that carries two bbs as a result.
We have 10 or 15 of those weirdos ...
__________________
How come that the BlackBerry won't last long for me?
7290 -> 8700g -> 7130g -> 8100 -> 8300 -> 8110 -> 8310 -> 9000 ... who will be next?
Offline  
Old 04-25-2008, 04:29 PM   #14
ladydi
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Default

My BF carries 2 BB's, but that's because his company charges him $.20/min for personal calls and doesn't allow software installs (as it should be).

I don't allow any non company devices on my BES, but I aggree with a previous poster that if the company doesn't want to pay for the BB's then there should be strict policies in place that the user has to agree to and sign in order to get their device on the BES. Then you have to be the bad guy when they try to get you to fix their busted device.

Good luck and welcome!
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 04-25-2008, 05:27 PM   #15
ezrunner
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Default

I have 2 one is for work 2nd is for personal
__________________
ZED 10
Offline  
Old 04-25-2008, 06:15 PM   #16
003402
BlackBerry Extraordinaire
 
003402's Avatar
 
Join Date: Nov 2005
Location: Colorado Foothills
Model: 8330
PIN: S AND NEEDLES
Carrier: VZW
Posts: 1,098
Default

I will be one of those wierdos soon. I am one of those that has a personal BB on our corporate BES (People at my level were not allowed to have them *ahem*), and frankly having the IT policy and all the restrictions is a pain, but I deal with it as I am happily using their BES. I will be getting a new corporate device which will be appropriately locked down and I will be returning my personal BB to a BIS setup once it is wiped. I think i am a pretty reasonable guy, so I don't think I p*ssed anyone off during my ride on the BES.
__________________
"out of chaos comes opportunity"
Offline  
Old 04-27-2008, 09:19 PM   #17
vhato
Talking BlackBerry Encyclopedia
 
Join Date: Feb 2006
Location: Baton Rouge, La
Model: 9810
Carrier: AT&T
Posts: 261
Default

I have 5 users who own Blackberrys just for corporate e-mail and application access. I think they are crazy to pay for the monthly service for our gain. But to each his own.
Offline  
Old 04-28-2008, 08:08 AM   #18
Frank Castle
BlackBerry Extraordinaire
 
Frank Castle's Avatar
 
Join Date: Jul 2005
Location: MA
Model: 9930
PIN: PM Me!
Carrier: VZW
Posts: 1,073
Default

I'm looking forward to WES and this session:

Individual or Corporate Owned devices xxx8211; Compliance & Cost Difficulties

Presently we are not allowing personal owned Blackberry onto the BES. Main reasons:

Would take away from available CAL
Support - what do we provide and how much support do we provide

I get into *frequent* arguements about this dynamic on iphone forums as it will be a device that definately pushes the line between casual lifestyle mobility and business mobility. How these devices connect isn't so much an issue as we can pretty much get any device to work with our environment but our data and policies around these devices usage are going to be evolving as more and more people get a mobile device. The above mention of written policy that users have to agree with security that will be layed down is a good start but it doesn't address the issues I noted that me as an admin don't want to take on managing.
Offline  
Old 04-28-2008, 01:10 PM   #19
Jadey
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Default

I say no to personal devices totally. If it is important for the user to have a BB, my company will pay. If the company won't pay, you don't really need one (company is not stingy and DOES give them where needed).
There is no way I am getting into supporting personal devices - for a start, my IT Policy is tight (no 3rd party apps, no personal email, no fun IT'S ALL ABOUT WORK!! Mwha ha ha etc).
Would not support iPhones either for several reasons:
a) We are a domino shop, and enterprise support for iPhone only for Exchange in first release
b) I have an iPhone, and know just how easy they are to break. Considering that most BBs bounce, and my users STILL manage to break them, I reckon I'd have every iPhone returned with a big crack down the screen in a few days.
c) The cost of the iPhone in England is horrendous. I don't want to be responsible for bankrupting the company!
__________________
Jadey : Infrastructure Architect, Denver CO
Offline  
Old 04-30-2008, 12:37 AM   #20
legacyb4
Thumbs Must Hurt
 
Join Date: Apr 2008
Model: 8330
PIN: N/A
Carrier: Bell Mobility
Posts: 101
Default

We reimburse personal users for up to a certain amount for work-incurred voice/data costs; as a result, we also impose the right to manage the devices per company policy on company-owned devices which include but is not limited to password policy, data protection, and remote wiping if lost. We do provide support as far as BES-related issues go (mail flow, etc.) but zero on anything that might be non-work related (other than offering to wipe and reactivate on the BES).

For company-owned devices, we've locked the devices way down (no 3rd party downloads, no frivolous SMS, etc.) just like we would any other portable data device.

So far, no complaints.

Quote:
Originally Posted by cancundan View Post
If you do have support corporate devices, I would recommend a 2 things that I have seen.

1) Make the users sign a document that states that they are subject to all IT policy and security regulations that corporate users are. (ie, if you block 3rd party apps, then they cannot download 3rd party apps) Also in that document should state that when they leave, their device will be wiped (with no exceptions). They can't take company data with them for many reasons.

2) Create strict rules about what is supported. Specifically, make it clear that device problems are not your problem. If they are having carrier issues, or device provisioning problems, they need to call the carrier, and they need to troubleshoot the device. Its not reasonable for you to be responsible for support of personal devices.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

New DY207A Electrical Socket Polarity & Loop Impedance & RCD Tester UK Version
$17.99
New DY207A Electrical Socket Polarity & Loop Impedance & RCD Tester UK Version pictureAgilent E2697A High Impedance Adapter
$1000.0
Agilent E2697A High Impedance Adapter pictureImpedance Bridge BECO (Brown Electric) model 250-01
$17.0
Impedance Bridge BECO (Brown Electric) model 250-01 pictureAgilent Keysight 11967D Line Impedance Stabilization Network LISN GOOD
$1350.0
Agilent Keysight 11967D Line Impedance Stabilization Network LISN GOOD pictureZareba Low Impedance Electric Fence Controller 50 miles AC Powered
$49.95
Zareba Low Impedance Electric Fence Controller 50 miles AC Powered picture






Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.