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04-10-2010, 04:38 PM
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#1
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Knows Where the Search Button Is
Join Date: Aug 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 34
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ACK! Disaster! Please Help!!!!
Please Login to Remove!
So i was updating my 8310 with the OS above, and after 4 hours, nothing had moved, the program was frozen, i went to see if i could do anything to cancel out of the upgrade, and my entire system crashed
when i rebooted back up, my phone won't turn on, my PC doesn't recognize it as a device and all i get is a blinking red light from it being plugged in through the usb,
ive taken the battery out and tried to reset the phone that way
but nothing so far has worked
PLEASE PLEASE PLEASE PLEASE PLEASE someone help me, i need my phone back!
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04-10-2010, 05:09 PM
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#2
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BlackBerry Extraordinaire
Join Date: Apr 2006
Location: Jamaica
Model: 9000
OS: 5.0.0.610
PIN: 208E7C41
Carrier: LIME, Jamaica
Posts: 1,533
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Wirelessly posted
Try running the loader.exe file by itself. Search your computer for the file.
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04-10-2010, 05:12 PM
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#3
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Knows Where the Search Button Is
Join Date: Aug 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 34
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When I try that, the loader program starts up, and then in the second menu where it asks about the communication port, there is just an empty drop-down menu.
I can't type anything into it and I can't click the box that says "detect communication port" either.
From there, I'm unable to move forwards and stuck
The other thing is that now my computer won't recognize the device as even being connected...
Last edited by siegs8; 04-10-2010 at 05:15 PM..
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04-10-2010, 05:15 PM
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#4
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted
You're not using a hub or keyboard or monitor usb connection, are you?
__________________
- Ira
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04-10-2010, 05:16 PM
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#5
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Knows Where the Search Button Is
Join Date: Aug 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 34
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no, plugged directly into the laptop
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04-10-2010, 05:17 PM
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#6
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted
Is the laptop all you have? You might want to try another computer if you can.
__________________
- Ira
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04-10-2010, 05:19 PM
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#7
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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04-10-2010, 05:19 PM
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#8
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted
On the blackberry, is it booting up to 507 error?
__________________
- Ira
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04-10-2010, 05:19 PM
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#9
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Knows Where the Search Button Is
Join Date: Aug 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 34
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it's the only one in the house unfortunately.
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04-10-2010, 05:23 PM
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#10
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Knows Where the Search Button Is
Join Date: Aug 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 34
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It's not booting up to ANYTHING. It's just a blank black screen. Nothing turns on, nothing changes.
The only thing is the light blinking twice ever two seconds...
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04-10-2010, 05:27 PM
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#11
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Check my post #7 - it may help.
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04-10-2010, 05:28 PM
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#12
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Knows Where the Search Button Is
Join Date: Aug 2007
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 34
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NJ's link seemed to provide the answer, much much appreciated!
It's reloading the software now, let's hope it doesn't crap out again. THANKS!!!!
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