[jacquelineandthecity]

My BRAND NEW (as of 10/10) 9650 is operating slowly, freezing, rebooting itself and not retaining settings upon doing so.

It has also yet to display any backlog messages/emails received during the outage. I have confirmed this with Verizon, who cannot push them through.

I have performed soft and hard resets, reconcile now, etc. Is there anything else I can do? I am in NYC, started experiencing the outage on Wednesday 10/12.

Please help!

[NJBlackBerry]

Return it immediately to Verizon and make sure it works before you leave the store.
Also, remove any micro SD media cards from the 9650.

[jacquelineandthecity]

Thanks. The device was functioning properly after the initial sync with Blackberry desktop software a few days before the outage hit here.

Is there something I'm not doing to re-connect with the Blackberry server?

[NJBlackBerry]

There should not be anything you need to do.