[TxCatLady1]

Today I got an email about validating a password for my Yahoo web-based Small Business email address. I actually deleted it because I figured it was spam. But it seems to be true that the Blackberry is not receiving the emails. I looked at the SetUP email wizard and and it indicated the address needed to be validated. I've tried and tried with no success. Any suggestions??

Thanks
Jennifer

[TroyDBrown]

Have you tried logging in through a computer?

[daphne]

I've had this happen with one email address. I just go to the BIS site and re-enter the password and all is well then.

I'd suggest you go to your carrier's BIS site and click to edit that email account, and re-enter the password. You don't have to change the password, just re-enter it and save changes.

[monkeypaw]

Same thing happened to an Earthlink account I had. No idea why, but going to my BIS setup site and entering the password again fixed it.

On Tmobile, instead of a check next to the account was a mail icon with the red circle with a red bar through it.

[TxCatLady1]

OK, well. I deleted the email address completely and tried to redo it (on the Blackberry) and that didn't work. I feel blonde but what is BIS? My carrier is AT&T.

Oh, and Yahoo Customer Service said that the emails are showing on the Internet. I just don't have internet set up right now, just moved into new apartment this weekend.

[rachamphetamine]

BIS is where you logged in to set up the Yahoo! account on your phone in the first place.

Where can I log into my BIS account? - BlackBerryFAQ

[rachamphetamine]

Oh wait, I just noticed that AT&T is not on that FAQ page... hm.

Try this: https://bis.na.blackberry.com/html?brand=mycingular

[TxCatLady1]

This is so frustrating! I'm typing in the PIN & IMEI exactly and it keeps saying it's invalid!

[daphne]

Are you doing this from a computer or from your BlackBerry?

[TxCatLady1]

From a computer, I clicked on the link provided in the previous message and typed in the IMEI and PIN. Should I/can I do it on the Blackberry?

Thanks

[daphne]

No, you should do it from the computer. Make sure your caps lock isn't on.

[monkeypaw]

I don't know how AT&T works, but have you tried to get to email setup via the AT&T account? The account was already set up which is why entering the IMEI and PIN may not be working.

[TxCatLady1]

OK, I just went ahead and called AT&T and she got me reset up. I appreciate everybody's help!