[htsource]

One user complained to me that his emails disappeared from his BB, although everything is on his Outlook Inbox. Same for phone history. I have had exact same thing happened to me with my Curve. I've since re-activated the user and he's getting new mails fine since today. Is there a way to get old messages back in his BB? I believe it's not possible but I thought I'd ask to be sure.

Thanks for your reply.

[aiharkness]

Typical symptom of too low free memory. Check that. Free some up and see if that's the solution. Opinions vary on how much is enough. Perhaps 10 or 12+ MB is recommended, I believe, though others seem to operate fine on far less. Seems to depend on what's running, etc.

[knottyrope]

You will never get it back to the way it was. This is a now device. You can search the mail box if on 4.5 and have 4.1.6.

Other than reloading or removing/readding there is knot much you can do.

[noname]

Easy way to verify if it's a low memory situation causing the removal of items on the device:-

(1) BlackBerry response is sluggish
(2) For the removed item, it can still be found on the mail client e.g. Outlook and Lotus Notes.

Note: BES will never initiate removal of items on the device. There is an IT policy to WIPE the handheld in low memory situation though, nowhere I can find one that says remove items to make space.