[robotslover]

Dear All,

we are testing all the activation methods on BES 4.1.6 and they worked find but the wired way were we connect a device to the BES using USB cable and the server recognizes it, but when pressing on assign device, an error messags says" there are no connected devices" although the device is recognized by the windows operating system. Any idea how to let BES see the device?

thanks in advance.

[knottyrope]

I gave up long time ago and just use OTA EA.

For pesky ones (used it maybe 2 years ago) I use desktop manager with logging enabled to see where the issue is.

[robotslover]

thanks a lot for the reply...so there is no solution to the problem? i searched a lot but nothing so far....

[knottyrope]

Why not activate over the air?

[fadmin]

There may be many reasons for it but for me it works so maybe you can describe in more details enviroment,device model/OS tried, etc

[robotslover]

Originally Posted by fadmin

There may be many reasons for it but for me it works so maybe you can describe in more details enviroment,device model/OS tried, etc

thanks Sir. The BES 4.1.6 is installed on windows server 2003. The device is bold 9000 with OS 5.0. It is being recognized by windows, but not BES...
hope you can help

thanks a million

[fadmin]

Does it work with any other model? Any other USB port? Why don't you try latest SP/MRs to install on both, server and workstation?

[robotslover]

Originally Posted by fadmin

Does it work with any other model? Any other USB port? Why don't you try latest SP/MRs to install on both, server and workstation?

i tried several devices on all the USB posts with no luck. Will update to the latest SP/MRs and see.

thanks