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09-15-2008, 07:54 PM
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#1
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Thumbs Must Hurt
Join Date: Apr 2008
Location: Canton, Georgia
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 105
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Insert SIM card error
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Okay - I got myself a new Bold and unlocked it. Went to AT&T to get a SIM card, but on the home screen I get a "insert SIM card" message, with SOS calls only. The guy at the store put my new SIM in his Iphone and it worked, so it is not the SIM card. On the SIM card I can see the grooves from the connectors, so they must make contact. What the hell is wrong? I googled the issue but all I can find is hat the contacts must be dirty and things like that. What can be the issue? Any help is appreciated, because now I am the "proud" owner of a $650 Ipod basically.  |
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09-15-2008, 08:01 PM
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#2
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New Member
Join Date: Sep 2008
Model: 8100
PIN: N/A
Carrier: at&t
Posts: 1
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your problem
did you activate the card yet?
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~@u5T1n Rh0dE5~ (^_^) 
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09-15-2008, 08:01 PM
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#3
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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I would have them try another sim card.
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09-15-2008, 08:06 PM
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#4
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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And make sure it is inserted in the right direction.
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09-15-2008, 08:07 PM
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#5
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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Good advice! |
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09-15-2008, 08:21 PM
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#6
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Thumbs Must Hurt
Join Date: Apr 2008
Location: Canton, Georgia
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 105
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Quote:
Originally Posted by John Clark
Good advice!
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i tried my wife's sim card and i got the same message...... |
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09-15-2008, 08:24 PM
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#7
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No longer Registered.
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
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Have you verified it is unlocked?
Look Here
Last edited by TroyDBrown; 09-15-2008 at 08:25 PM..
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09-15-2008, 08:25 PM
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#8
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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A locked device ususally says "invalid sim card," though.
Last edited by John Clark; 09-15-2008 at 08:28 PM..
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09-15-2008, 08:26 PM
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#9
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No longer Registered.
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
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Quote:
Originally Posted by John Clark
An unlocked device ususally says "invalid sim card," though.
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True, I was just trying to rule the only other thing I can think of out. |
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09-15-2008, 08:29 PM
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#10
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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NJBlackberry suggested it above...are you CERTAIN you're inserting it correctly?
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09-16-2008, 06:50 AM
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#11
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Thumbs Must Hurt
Join Date: Apr 2008
Location: Canton, Georgia
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 105
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Quote:
Originally Posted by John Clark
NJBlackberry suggested it above...are you CERTAIN you're inserting it correctly?
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yes 100%. There is really only one way to insert it with the contacts down. The guy at the AT&T store tried to insert it as well. I cleaned the contacts on the phone as well as on the SIM card. Is there maybe a setting that needs to be set correctly? The radio is obviously set to "on". Please help - anyone!? And it is unlocked....
Last edited by JvKintheUSA; 09-16-2008 at 06:51 AM..
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09-16-2008, 08:39 AM
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#12
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Knows Where the Search Button Is
Join Date: Apr 2008
Model: 8310
PIN: N/A
Carrier: rogers
Posts: 37
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I can not speak for att ,here with rogers your bold is dead as a door nail untill the techs turn on the sim card.You have to phone them and give the sim number ,they do there thing and the "the bold just rocks"
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09-16-2008, 09:09 AM
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#13
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Thumbs Must Hurt
Join Date: Jul 2008
Location: Malaysia
Model: 9000
OS: 4.6.0.185
PIN: N/A
Carrier: Maxis
Posts: 116
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Ooh No! I feel for you man... this ordeal of yours is giving me second thoughts about getting a BB Bold, especially if it's not from my carrier. My carrier's damn slow and we really don't know when the launch will be.
Have some good offers from Hong Kong and Singapore. Might just, but am skeptical in terms of the unlocking, how safe & fool-proof is it? Just don't wanna have a bricked berry...
All the best and hope you find a solution quick!
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09-16-2008, 09:19 AM
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#14
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No longer Registered.
Join Date: Jan 2007
Model: 8900
OS: 4.6.1.199
Carrier: None
Posts: 2,622
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unlocking will NOT brick your phone... never has and never will... unlocking a blackberry is 100% safe!
as for the OP issue... call the carrier... easy as that... say you have a curve lol and that you are having this issue and they will help trouble shoot 
1999 |
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09-16-2008, 10:09 AM
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#15
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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Where did you get this "new Bold?"
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09-16-2008, 10:11 AM
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#16
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CrackBerry Addict
Join Date: May 2007
Location: Winnipeg MB Canada
Model: 9700R
OS: 7.1.0.190
PIN: On Request
Carrier: Rogers Wireless
Posts: 902
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I hate to add to the "are you sure the SIM card is in the right way?", but...
I don't have a Bold but on other models, there is a silhouette of which way to insert the SIM near the slot, showing notch orientation. I had mine in upside down and got the same message you do.
If it is in the right way but not making contact, you can confirm that by possibly (with the back cover off) wiggling the SIM around a bit while watching the display for data arrow activity and/or disappearance of the error message. If that works, you might (if you don't want to take the unit back for exchange) wedge something in there to hold contact.
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-Klotar
Supervising Manager of the Department of Redundancy Department.
BlackBerry Certified Support Specialist
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09-16-2008, 05:49 PM
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#17
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Thumbs Must Hurt
Join Date: Apr 2008
Location: Canton, Georgia
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 105
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Quote:
Originally Posted by John Clark
Where did you get this "new Bold?"
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from a Rogers store in Canada |
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09-16-2008, 05:50 PM
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#18
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Thumbs Must Hurt
Join Date: Apr 2008
Location: Canton, Georgia
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 105
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Quote:
Originally Posted by Klotar
I hate to add to the "are you sure the SIM card is in the right way?", but...
I don't have a Bold but on other models, there is a silhouette of which way to insert the SIM near the slot, showing notch orientation. I had mine in upside down and got the same message you do.
If it is in the right way but not making contact, you can confirm that by possibly (with the back cover off) wiggling the SIM around a bit while watching the display for data arrow activity and/or disappearance of the error message. If that works, you might (if you don't want to take the unit back for exchange) wedge something in there to hold contact.
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Thanks for the suggestion, but I tried that as well. Seems the nit I have just won'r recognize any SIM. Must be a defective unit. Hopefully they will exchange it for me. |
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09-16-2008, 05:53 PM
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#19
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Thumbs Must Hurt
Join Date: Apr 2008
Location: Canton, Georgia
Model: 9700
PIN: N/A
Carrier: AT&T
Posts: 105
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Quote:
Originally Posted by bbcan007
I can not speak for att ,here with rogers your bold is dead as a door nail untill the techs turn on the sim card.You have to phone them and give the sim number ,they do there thing and the "the bold just rocks"
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what do you mean by turning on the SIM card? I bought the unit at a Rogers store without a SIM card, unlocked it then when to AT&T and bought a SIM card w/ minutes and data plan, etc. That is all you have to do, am I correct? |
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09-16-2008, 05:53 PM
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#20
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Talking BlackBerry Encyclopedia
Join Date: Mar 2007
Location: Mississauga, Ontario, Canada
Model: 9810
OS: 7.1.0...
Carrier: Rogers Wireless
Posts: 470
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Quote:
Originally Posted by Klotar
I hate to add to the "are you sure the SIM card is in the right way?", but...
I don't have a Bold but on other models, there is a silhouette of which way to insert the SIM near the slot, showing notch orientation. I had mine in upside down and got the same message you do.
If it is in the right way but not making contact, you can confirm that by possibly (with the back cover off) wiggling the SIM around a bit while watching the display for data arrow activity and/or disappearance of the error message. If that works, you might (if you don't want to take the unit back for exchange) wedge something in there to hold contact.
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You would have to take the battery off to do this though, will it run without the battery on? (Just on A/C Power)?
--Phil
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Phil
Emergency Medical & Disaster Response
BlackBerry PlayBook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290
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