[marcfogel]

Is RIM serious about this operation. They are one of the worst operations (GlobalWare) that I have ever dealt with. I will never do business with them again.

RIM should dump GlobalWare ASAP.

[juwaack68]

Care to share some, uh, details about why they were so bad to deal with?

[marcfogel]

Originally Posted by juwaack68

Care to share some, uh, details about why they were so bad to deal with?

Sure.

I ordered a Premium Leather Horizontal Holster, and they sent me a Leather Horizontal Holster in the Premium Leather Horizontal Holster packaging. 50.00 item in 100.00 packaging. I had to pay to ship it back for a refund. Haven't received the refund yet.

I placed an order for a replacement holster and some other accessories but decided to cancel. I called and was informed that it was cancelled. I called the following day to confirm, and was assured it was cancelled. Two days later I receive an email that my order was shipped.

I ordered from them a few months back and they sent me someone elses order. I returned for a refund. I had to file a dispute with my credit card company to get the refund processed. forget about shipping charges.

I attempted to order a few things online and kept getting a transaction failed. I called and was told to try ordering a week later, Their online system was having problems.

I don't like when you ask them a direct question on the phone and they ignore you because they don't want to answer or don't have an answer.

It is a shame because it makes RIM look really bad. I cannot be the only one who has had problems with this company.

I will take my business elsewhere (which I should have don long ago), Thank You.

[tmstanford]

I ordered the same case for my bold and I also received the $49.99 case instead of the $99.99 case I ordered. My bank has contacted the company and told me in no uncertain terms that I will be getting my money back.

Someone on another forum gave me this suggestion and it works. Maybe it's not to late for you. I love Rim, but they need to dump this company.

[marcfogel]

Originally Posted by tmstanford

I ordered the same case for my bold and I also received the $49.99 case instead of the $99.99 case I ordered. My bank has contacted the company and told me in no uncertain terms that I will be getting my money back.

Someone on another forum gave me this suggestion and it works. Maybe it's not to late for you. I love Rim, but they need to dump this company.

Makes me question RIM's judgement. When using this company, it is pretty poor.