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Old 06-10-2010, 12:55 AM   #1
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Default BES 5.0.1 MR3 install problems

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I have the folder extracted, trying to run the SetupMR.exe and it keeps telling me theres an error and to verify the file exists and is writable.. anyone else see this?
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Old 06-10-2010, 01:04 AM   #2
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I'm seeing the error,

"Error opening installation log file. Verify that the specified log file location exists and is writable"

The Mr1 and Mr2 packs installed without a hitch..Mr3 is throwing this up now..
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Old 06-10-2010, 02:56 AM   #3
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Is that on Win2003? If so, look at the "Known issues" section in the MR3 release notes.
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Old 06-10-2010, 06:37 AM   #4
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Make you have access to the original installation files. SP and MR references the original installation files/path.

I always keep the original installation files on the server and never delete or move it.
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Old 06-10-2010, 07:57 AM   #5
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Quote:
Originally Posted by x14 View Post
Make you have access to the original installation files. SP and MR references the original installation files/path.

I always keep the original installation files on the server and never delete or move it.
Word. True dat.
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Old 06-10-2010, 10:01 AM   #6
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Quote:
Originally Posted by freakinvibe View Post
Is that on Win2003? If so, look at the "Known issues" section in the MR3 release notes.
no, it's a Win2k8 64bit box..
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Old 06-10-2010, 10:02 AM   #7
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Quote:
Originally Posted by x14 View Post
Make you have access to the original installation files. SP and MR references the original installation files/path.

I always keep the original installation files on the server and never delete or move it.
This makes a difference? I delete them... =(
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Old 06-10-2010, 10:04 AM   #8
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I've a colleague which have a Windows 2003 R2 and heaven with known issues solution proposed by RIM .... it still not working ...
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Old 06-11-2010, 01:45 AM   #9
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i have 2 servers in HA, installed fine on Node 2 throws out errors on Node 1...
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Old 06-11-2010, 01:48 AM   #10
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My error is "The featire you are trying to use is on a network resource that is unvailable" As best practice i always copy the SP and MR's locally!.....

Any help will be appreciated

Thanks
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Old 06-11-2010, 07:16 AM   #11
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Quote:
Originally Posted by sniffs View Post
This makes a difference? I delete them... =(
If you deleted the original install files just put them back in the same location.
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Old 06-11-2010, 07:19 AM   #12
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Quote:
Originally Posted by x14 View Post
If you deleted the original install files just put them back in the same location.
Just in case you never moved those files .. and you get the error ? is it possible that RIM package is corrupted ?
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Old 06-11-2010, 03:12 PM   #13
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i am getting this error as well. i am fairly certain the original install files are in the same location too
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Old 06-11-2010, 03:31 PM   #14
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fixed my issue. i had deleted the "Installer" folder from the original install in the log files. recreate the folder called "Installer" in the same location as your beslogs and then i was able to run the installer.
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Old 06-13-2010, 08:05 AM   #15
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Quote:
Originally Posted by RadHaz75 View Post
fixed my issue. i had deleted the "Installer" folder from the original install in the log files. recreate the folder called "Installer" in the same location as your beslogs and then i was able to run the installer.
RIM QA at their best.
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Old 06-13-2010, 09:03 PM   #16
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Quote:
Originally Posted by RadHaz75 View Post
fixed my issue. i had deleted the "Installer" folder from the original install in the log files. recreate the folder called "Installer" in the same location as your beslogs and then i was able to run the installer.
This worked for me too.
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Old 06-20-2010, 02:56 PM   #17
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Sill same error on my end after deleting the Installer folder and recreating. i have now logged a call with TSupport. Will keep all posted
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Old 06-21-2010, 12:46 AM   #18
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Last few lines of my log


=== Logging stopped: 6/20/2010 21:45:23 ===
MSI (c) (04:84) [21:45:23:844]: Product: BlackBerry Enterprise Server for Microsoft Exchange - Update '{B46C89B2-5AB2-475D-9FA6-C2532FC7F55F}' could not be installed. Error code 1603. Additional information is available in the log file E:\Blackberry Enterprise Server\Logs\Installer\BESUpgrade.txt.

MSI (c) (04:84) [21:45:23:844]: Windows Installer installed an update. Product Name: BlackBerry Enterprise Server for Microsoft Exchange. Product Version: 5.0.0011. Product Language: 1033. Update Name: {B46C89B2-5AB2-475D-9FA6-C2532FC7F55F}. Installation success or error status: 1603.

MSI (c) (04:84) [21:45:23:844]: Note: 1: 1729
MSI (c) (04:84) [21:45:23:860]: Product: BlackBerry Enterprise Server for Microsoft Exchange -- Configuration failed.

MSI (c) (04:84) [21:45:23:860]: Windows Installer reconfigured the product. Product Name: BlackBerry Enterprise Server for Microsoft Exchange. Product Version: 5.0.0011. Product Language: 1033. Reconfiguration success or error status: 1603.

MSI (c) (04:84) [21:45:23:876]: Attempting to delete file C:\Users\ZSVC_B~1\AppData\Local\Temp\2\34ca96.msp
MSI (c) (04:84) [21:45:23:876]: Unable to delete the file. LastError = 32
MSI (c) (04:84) [21:45:24:110]: Grabbed execution mutex.
MSI (c) (04:84) [21:45:24:110]: Cleaning up uninstalled install packages, if any exist
MSI (c) (04:84) [21:45:24:110]: Attempting to delete file C:\Users\ZSVC_B~1\AppData\Local\Temp\2\34ca96.msp
MSI (c) (04:84) [21:45:25:782]: MainEngineThread is returning 1603
=== Verbose logging stopped: 6/20/2010 21:45:25 ===
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Old 06-21-2010, 10:29 AM   #19
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here is a RIM case :

KB20670 - View Document
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Old 06-23-2010, 02:07 AM   #20
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thanks let me test and will let all know
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