Originally Posted by Gareth Venton
I was wondering If anyone has came across this similar issue or has any advice re troubleshooting.
BES 4.1.6 - Lotus Domino
v22.214.171.1243 (Platform 126.96.36.199)
We have an Issue where the user is receiving duplicate calendar entry's on the BB, the entry's don't appear duplicated in Lotus Notes and aren't consistent in how they appear.
Some meetings appear twice whereas others don't , created on the device or within mail client.
Obvious checks have been made wireless enabled within calendar options , service books have been checked CICAL doesn't appear twice as I've seen mentioned on some posts.
Is it possible there is a compatibility issue with device V5 OS and our BES being on 4.1.6.
Check if this happened:-
Link: KB03661-Duplicate appointment appears on the BlackBerry device
Else do a RSET to clear and reload the appointments within device's Calendar application:-
Link: KB15139-How to delete and reload the data in the Calendar application of a BlackBerry smartphone over the wireless network
All else tried and still has issue, could be an issue with the device's calendar database. Rebuild it using Method 1:-
Link: KB04950-How to clear and resend calendar data on the BlackBerry smartphone