[jimmywally]

I can download free apps, but am unable to purchase. When I click the app I want to purchase and download, it asks me to sign on with my ID. WHen I do this it returns to screen to choose app. This just keeps repeating. Am unable to enter or change payment options. Help, please.

[aiharkness]

Have you tried a hard reset? That is, with the power on, remove the battery for 30+ seconds. Then try again.

If the hard reset doesn't work, try clearing the BlackBerry World cache. See KB24714-How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

Try these steps and let's see where you stand.

[jimmywally]

Thanks Ira. I tried both methods you suggest, but still get no further than choosing the app, using my password, and back to asking for password again. It is very frustrating.

jimmywally

[aiharkness]

Next step is a security wipe. Or you could do a clean OS reload. Either way, test before you restore data and install apps.

See KB11320-How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Windows
Posted via BlackBerryForums.com Mobile

[jimmywally]

Thanks aiharkness. I will try this and let you know how I make out with it.

Jimmywally

[jimmywally]

I have worked out the problem, thanks for all who tried to help. The issue had to do with the original setup in the phone which I was using, This has been resolved.

jimmywally

[aiharkness]

What exactly was the problem?