[stinkyduck]

We have 8 or so BlackBerry users. Our BES is connected Exchange 2003. 2 of our users are experiencing issues with the contacts not syncing from their Outlook contacts to the BlackBerry phones. The other users have not experienced this problem.

I have resent the Service Books for these 2 users which didn't have any impact on fixing the contacts not syncing. They both have 8703e phones.

Any help would be greatly appreciated.

[quikchaos]

Are you talking about Wireless Synchronization? If so, when we upgraded our BES, only 2 of the 24 Blackberry's came over with that option turned on. They had to manually turn it on in their Options.

Address Book -> Options - > Wireless Synchronization -> "Yes"

[stinkyduck]

Yes Wireless Synchronization. Where is the Address Book -> Options -> Wireless Synchronization setting stored? Is it in BES or the desktop management software?

[ladydi]

on the BB itself

[stinkyduck]

Checked this setting and Wireless Synchronization for the Address Book is already set to ON or YES.

Any other suggestions?