[AlecMm]

So I've recently installed BES 4.1.4 onto a replacement server in my organization. Originally, while reading through the docs on how to retask an existing Blackberry device I saw that you should nuke it then reassign it to a user. So instead of nuking, which seemed scary to say the least, I did a wipe of the apps and user stuff.

At that point BES decided to start doing the hung up "initializing" bug when I added my users. Today I reinstalled the software and it's started working. Great news!!

However, now that my user whose Blackberry I wiped, is getting wireless syching I decided to plug his device into his computer to synch up his address book (a public folder) from Desktop Manager.

AND HERE'S MY PROBLEM:

When I plug his blackberry into the USB port it's recognized by Desktop Manager. It requests a new encryption key (wiggle the mouse) and after it does that it hangs at "working". If I disconnection and reconnect it asks for the new key generation wiggle again, then hangs.

What's the deal?

Thanks in advance!!

[AlanM]

I'd remove the user from BES and re-add. Use the desktop manager to get it all setup, once it's working then turn off wireless sync on the BB addressbook. Then you can sync to the public folder.