BlackBerry Forums Support Community

rsun · 07-23-2008, 06:58 AM

Hi, I'm running two BES Domino 4.1.6 servers under 7.0.3. Everything seems to be working fine except one thing. Suddenly it seems that the BES process "locks" up. To the point where I can't do a "tell bes quit" or quit out of the server properly without doing an end task, etc. Has anyone encountered this issue?

boma0021 · 07-23-2008, 12:40 PM

not yet....
Have you run an nsd and checked what process are causing the trouble? In former versions there is a known problem with hang threads and the nbes task.

mahoward · 07-23-2008, 04:02 PM

Did this just start with 4.1 SP6?

I also discovered after upgrading a few of our servers that RIM hasn't verified 7.03 with BES yet, so I hope they don't give you guff for that.

rsun · 07-24-2008, 01:14 AM

I was thinking a NSD would not matter as the Domino process isn't locking up at all, the server is still responding, etc. just the nBES process isn't doing anything. I upgraded from 4.1.4 to 4.16, I don't think doing an uninstall of the BES and full reinstall of 4.1.6 would make any difference? Has anyone heard anything other wise? Any suggestions?

BastianW · 07-28-2008, 10:29 PM

@rsun
you are not alone... we are not 4 people with this problem. Have a look in the BlackBerry Supportforum

h**p://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryEnterpriseSolution&thre ad.id=2618

Topic: NBES.exe spikes CPU since 4.1.6 upgrade

m4ilm4n · 07-29-2008, 11:35 AM

That is odd - I've been watching my BES on Domino 8.0.1 for a bit and CPU usage is nominal (around 3-4% total at idle). What I did notice is that nBES uses a huge amount of RAM - 612MB, as compared to the 350MB for nserver (all this for 44 users).

rsun · 07-30-2008, 10:14 PM

I was able to send them an OS level copy of my mail file with a specific message, and they were able to reproduce my issue, so they created this --> SDR201970

rsun · 07-30-2008, 10:19 PM

The fix is that I had to turn off the two settings relating to HTML e-mails, kind of sucks as I was running it on our test server under 4.1.5 and never had an issue.

j0hnsm1th · 07-31-2008, 12:45 PM

I've been running 4.1.6 on Domino 7.0.2 for 2 days now. I've had to reboot the server twice because of the high cpu usage of NBES.exe.
I have now disabled 'Rich Content' and 'Inline Images'.
We're halfway through the day and all looks well (NBES.exe process stays below 3%).
Im wondering if running the BES on a 64bit OS might be better.
Glad im not the only one having these issues.

rsun · 07-31-2008, 03:48 PM

I told the guys that I didn't have any issues in test with 4.1.5 and HTML stuff on, etc. but in 4.1.6, almost immediately I can come across this problem. I guess the guy is that they can repeat the problem, and now that they can do that, they can begin to work on a fix. I asked them to create me a hotfix so I can try, we'll see what they do.

bmwilson1978 · 10-09-2008, 08:43 PM

Hi all,

I have been experiencing this same problem with Domino 8.0.1 and BES 4.1.6. For a good 3 weeks the server was behaving, but the past 7 days the server has been restarted 3 times. The Messaging Agent Log (MAGT) shows quite a few hung threads with high WaitCounts and CPU Usage prior to the server going 'pear shaped'.

I see within the last 24 hours RIM have posted a KB article talking about this type of problem, search for KB16097 at the BTSC. (I can't post links yet :/ ).

In my case there are no 4.5 devices, and the Rich Content & Inline Images support was disabled immediately after upgrading from 4.1.5 to 4.1.6.

I have a feeling RIM will come back and say upgrade to MR1.

m4ilm4n · 10-10-2008, 10:33 AM

Yes they will - in fact, MR1 fixes this issue. We've been stable since applying it a couple of weeks ago.