I had called customer service last Saturday to add the tethering option to my plan for $15/month. The rep told me to power cycle my 8830, so I did. Upon rebooting, I had a 1xev, then 1x, then 1X. It stayed that way and I could no longer get a 1XEV connection. I called them back, and we tried every troubleshooting technique, but nothing would get my 1XEV connection back. My partner's Berry and my aircard were still getting a strong 1XEV connection. The odd thing was that my berry was working fine (just slower) regardless of 1xev, 1x or 1X.
Bottom line...they had to remove the phone from my account, delete all the features, then go back and add everything to my account. After a battery pull, that did the trick.
It sounds kind of similar to what you describe. You might suggest that to tech support to see if it fixes the issue.
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Chris Owens
NAD V, NIC Advanced
ASL-English Interpreter
Columbus, Ohio
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