[iamdesperate]

I bought the BB Bold 9700 on eBay. As I've heard there are major issues with Pin releases when u buy on eBay I told the seller to release the PIN from his provider (o2). He called the customer service and apparently deactivated the account. I want to use o2 too. Yet now when I want to create new BIS account with o2 (after putting PIN and IMEI) I get the message THE ACCOUNT HAS BEEN SUSPENDED/DEACTIVATED.

Does that mean that i am not able to use that PIN/phone anymore?
Dont want to pay a lot of money for something I am not able to use.

Please help.

[NJBlackBerry]

Sounds like the seller has an outstanding balance with his provider (o2) and the PIN is locked out. I suggest you NOT continue with this BlackBerry and get your money back.

[iamdesperate]

So if everything would be fine i.e no outstanding debt i wouldnt get any message and could activate my account?
So if someone release PIN correctly and there are no problems I would just go on and set new account with this PIN even without having the phone.

Sorry for stupid questions yet I never owned bb before and I am just scared of buying something I cannot use.

Thank you again.

[NJBlackBerry]

I am 99% sure that once the account is marked as suspended/deactivated, you can't activate it at all.

[iamdesperate]

Hm ok. Last questions:

So how to release PIN when you are selling the mobile.
Can I set up a new BIS account on PC or do i need to do it via BB?

[NJBlackBerry]

The PIN must be released by the seller, who has to call the carrier.

Set up the account on the carrier's BlackBerry Internet Service (BIS) website. I normally use a PC.