I help administer a BES (running Manager 4.1), with Exchange 2003.
We have been having trouble activating a particular user for Enterprise activation.
After many (expensive) hours of frustration and support calls to Vodafone, I come here to ask for your help.
Here's what we went through:
* 12 other BB users work fine.
* Setup user "Bob" on BES (not their real name ;)
* Tried to activate wirelessly on the first device, failed: "Please contact system administrator"
* Since we had another device spare, and the first device had a broken berry that made scrolling impossible, we swapped the SIM to this other device, wiped it, and tried activating again, to no avail, same error.
*Tried hard reset, recreate user in BES manager, called vodafone. wiped the device again, trying to activate all the while, same error (read down, I will past in some log entries)
* Checked the user had not junked their ETP.dat, nothing
* Tried deleting the Bob from the DB
* Have checked the Send As permissions etc for Bob
* Tried wiping the device then activating another user -- worked perfectly.
* Was elevated to level 3 with vodafone, who thought maybe the user had installed the Desktop manager. The user had not.
* We have just tried deleting the user's Exchange account. This still did not work.
I think that's it.
My guess is that somehow the device PIN is somehow conflicting with Bob's email address, in some convoluted way, and this setting is buried somewhere inaccessible.
Quote:
[40239] (08/24 10:38:01.178):{0x1448} {bob@somewhere.com} Still handled by desktop
[41079] (08/24 10:38:01.225):{0x1448} {bob@somewhere.com} PagerImp::SaveChanges: changed items = 23, 24, 45, 84, 86, 87, 88, 89, 95 Size = 2108
[40000] (08/24 10:38:01.240):{0x1448} {bob@somewhere.com} UserControl::UpdateMailboxITPolicy - Updating ITPolicy Information in the user's mailbox.
[30160] (08/24 10:38:01.240):{0x1448} {bob@somewhere.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/24 10:38:01.240):{0x1448} {bob@somewhere.com} UserControl::HandleDatabaseChange - CalSyncState is empty
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This is the MAGT log for today, this is what happened every time we tried to activate the user.
Any help is greatly appreciated.
forgot to mention: yes I have searched the forums
EDIT: It appears the ETP.DAT messages (x5) are now stuck in Bob's inbox, unlike before