[help19872]

Hey everyone, So I have a bit of a problem with blackberry messenger.

I am currently overseas, and left my sim inside my phone and turned the mobile connection option off, and only left wireless on. My blackberry messenger was working perfectly on wifi.

However, I was corresponding with my phone provider and I told them to switch my number back to prepaid as I will be overseas for a couple of months. That took place this morning and I'm assuming around the same time blackberry messenger stopped working as well.

I am able to browse using the bb browser, however messages are not being delivered (a tick appears but no D(elivered) sign) and I am not receiving messages either.

Now I don't understand how them switching my sim to prepaid makes a difference? It was not like I was on roaming or even using the phone for the mobile network option. I checked the host table routing and the numbers are present. This is what it looks like:

GPRS AU (505) [5050030]
Wi-Fi [60]
GPRS AU (505) [5050030]
GPRS AU (505) [5050030]
GPRS AU (505) [5050030]


I don't understand what the issue is. Could anyone here please help me with this?

Thank you :smileyhappy:

[zocster]

BB messenger only available with a BIS plan not a prepaid, if you are in Indonesia or India you can get a prepaid BIS service on a weekly/monthly. If you have asked your home carrier to switch your account to prepaid then you would have lost the BIS service.

[help19872]

How does the sim even understand that it has switched from contract to prepaid as I wasn't even using the sim's properties or connections. I had turned connections off? That's the bit that's baffling me the most. And it's not like it finds the connection here when I switch it off it says SOS. So how did it figure out that it was on prepaid?

So confused.

[Motorcycle Mama]

It sounds like your pre-paid service did not include BlackBerry Data. In that situation (without an active BlackBerry Data Plan), BlackBerry Messenger will not work.

[joginder]

I think you need to re-provision the email accounts to the new phone provider's email setting website. I am currently on visit here in India and on Vodafone too and I had to add all my email accounts again.
Good Luck

[help19872]

Originally Posted by joginder

I think you need to re-provision the email accounts to the new phone provider's email setting website. I am currently on visit here in India and on Vodafone too and I had to add all my email accounts again.
Good Luck

Thanks everyone

joginder, how can I re-provision the email account?