[player1]

Hi all,

I've had my Blackberry for about 2 weeks now and all has been fine untill last saturday night.

All of a sudden no emails were being forwaded to the BB. I went online and requested the service books that I recieved but this had no effect either. I've rebooted the BB too many times to remember in the last couple of days and have been on the phone to my provider T-Mobile constantly. I followed their advice and went onto their dedicated BB web site and deleted my accounts and re created them (including all the filters - what a pain). The bottom line is I still have this problem.
Funny thing is I have a GMAIL acount that works fine and has done thoughout these last few days therfore I do not believe there is an issue with my BB device.

I have 3 different yahoo accounts and each one has packed in.

By the way I have managed to simply set up email forwarding from the yahoo web site for my main yahoo account to the gmail account so as a temp messure I recieve the emails (unfiltered) via this account.

Has anyone else had this issue?
is there something I'm missing?

Any comments or help would be most welcome.

[nostril]

If you are using the BB filters on T-Mobile,you have to be careful about how you have them configured. After you configure the filter you are shown a screen that seems to a summary of what your filter is supposed to do, but it is not!
If you have "do not forward message" radio button clicked then you will get NO mail! So make sure it is unchecked!

[player1]

Originally Posted by nostril

If you are using the BB filters on T-Mobile,you have to be careful about how you have them configured. After you configure the filter you are shown a screen that seems to a summary of what your filter is supposed to do, but it is not!
If you have "do not forward message" radio button clicked then you will get NO mail! So make sure it is unchecked!

T-mobile have admitted that there was a problem with both BTinternet and Yahoo over last weekend. The issue did get resolved on Wednesday.

In regards to your advise, I actually gave T-mobile my web password and details so as thy could investigate the problem so I doubt if they would have missed the radio button if it was enabled by mistake.

thanks anyway.

[wiredwrx]

Originally Posted by player1

so I doubt if they would have missed the radio button if it was enabled by mistake.

You are dealing with customer service/tech support, not rocket scientists (no disrespect intended to CS/TS reps) Assuming that was the issue, relying on them to make the "correct selection" is foolhearty. Just a word of caution.

Michael