[SolutionsBB]

All, a very peculiar problem I found. When connecting my BB STORM (9500) to WIN XP SP3 for the 1st time, the Desktop Manager 4.7 kept on crashing everytime I tried to synchronize. Result, a beautiful errormessage that no one understands... This forum did not really reveal a solution (believe me I tried them all). After digging into the XP system I noticed that the DESKTOPMANAGER.EXE was running in Windows2000 compatibility mode (automatically switched on). After switching this off (no compatibility mode) the system runs like a charm, no crashes, etc.

[vballcoach]

good find! and those current Storm users will thank you for it.

this should be added to FAQ or stickied until such time

[StuartV]

Can you please post instructions on how to turn off Windows2000 compatibility mode for desktopmanager.exe?

Thanks.

[SteveO86]

Do a search for desktopmanager.exe, when you find that file right click the file and on the properties box that appears you will see a tab called "compatibility" you will then see a check box to run the program in compatibility mode, uncheck it .

[raven71]

Wirelessly posted (BOLD)

Is this with Roxio added to the DM?

[SolutionsBB]

Originally Posted by raven71

Wirelessly posted (BOLD)

Is this with Roxio added to the DM?

Roxio was installed but that did not seem to cause the problem with the DTM 4.7 crashing.. I left Roxio for what it was?

Your having problems with XP crashing when using Roxio?

[raven71]

Wirelessly posted (BOLD)

Yes it makes my computer freeze at start up. Then if I get my computer to work it freezes when I close programs. Sometimes my internet will not connect and I have FIOS verizon.
Has soon has I remove Roxio and then clean the registry my computer is fine. If I use the DM without Roxio it works fine.