BlackBerry Forums Support Community

orangehoody · 02-13-2008, 10:56 PM

i got a new blackberry today and when i try to go to internet it says you are not currently in an area that can handle data ECT.

whats wrong? i got the data plan

ugh this is killing me

John Clark · 02-13-2008, 11:15 PM

Does your device say EDGE or edge? Your profile says 8320 and AT&T but AT&T doesn't offer the 8320. Are you on AT&T with an 8310 or did you buy an 8320 and unlock it for use with AT&T?

orangehoody · 02-13-2008, 11:16 PM

well it says GSM no clue what that means also i meant to put 8310 sorry (must fix) its att and i bought it from att today.

I have the blackberry data plan but its not working :(

JSanders · 02-13-2008, 11:18 PM

Did you change your BIS account over to the new device, new PIN and new IMEI?

Where can I log into my BIS account? - BlackBerryFAQ.com

Go there, log in and look for the Change Device link.

John Clark · 02-13-2008, 11:19 PM

GSM means no data. You need EDGE. Pull the battery out and put it back in (do it while it's turned on.)

If it doesn't go to EDGE then call AT&T and find out if your data plan is fully provisioned properly.

orangehoody · 02-13-2008, 11:20 PM

i never had a BIS account... should i make one? and im trying the pull right now... waiting ...waiting....waiting....ill just let u know its taking a really long time...

John Clark · 02-13-2008, 11:22 PM

Did you do the battery pull?

JSanders · 02-13-2008, 11:24 PM

If you have the BB Data Plan with your previous BlackBerry, it is likely you had a BIS account, where you setup your email accounts to push to your BB.

orangehoody · 02-13-2008, 11:25 PM

yeah i didnt have a data plan

ALSO should my phone be loading this long its really taking a long time. its been like 5 minutes

dragoro · 02-13-2008, 11:26 PM

BIS isn't an accout. Its how your bb accesses stuff. You use bis is its a personal bb and bes if its a company bb.

orangehoody · 02-13-2008, 11:29 PM

ok its back on and it says EDGE

THANKS you people make my life amazing lol

JSanders · 02-13-2008, 11:29 PM

well, you can call it "how it accesses stuff" and I will call it a "BIS account".

Mine is a company BB and is BIS. And I know some people with personally owned BlackBerrys on BES. While your description is routine, it is not in fact always true.

John Clark · 02-13-2008, 11:29 PM

It can take a couple of minutes for the device to reboot. Not usually 5 minutes, though.

JSanders · 02-13-2008, 11:30 PM

Quote:

Originally Posted by orangehoody

ok its back on and it says EDGE

THANKS you people make my life amazing lol

How did you use your 8700 the past year without a Data Plan?

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