BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 09-23-2011, 10:23 AM   #1
WhiskeySwiper
New Member
 
Join Date: Sep 2011
Model: 9830
PIN: N/A
Carrier: ?
Posts: 2
Default Blackberry Problem

Please Login to Remove!

My father has a Blackberry 9860, and recieved a spam email today and opened it...

It loaded and ran a programme 'Green AV' which after a quick google is a known virus. His phone is only a few weeks old and he only really uses it for calling and BBMing. Since this it is not calling people properly and many of its functions are not working properly/or at all.

I wondered what people could suggest to remedy this problem?
Cheers,
Swiper
Offline  
Old 09-23-2011, 10:50 AM   #2
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Blackberry Problem

There is NO virus affecting BBs. If there were, it would be all over the news and here as well.

"Green AV" is a rogue security app installed on a PC.

Google is your friend. Lots of hits when I searched on "Green AV".

Remove Green AV, removal instructions

http://www.ehow.com/how_5338803_rid-green-av-virus.html
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!

Last edited by Dubdub; 09-23-2011 at 10:51 AM..
Offline  
Old 09-23-2011, 11:24 AM   #3
WhiskeySwiper
New Member
 
Join Date: Sep 2011
Model: 9830
PIN: N/A
Carrier: ?
Posts: 2
Default Re: Blackberry Problem

Frankly I don't see where you are coming from. It has clearly affected his phone, and without any contact with a pc through an email sent to him. I had already found those links and they offer no help with dealing with the problem on any form of smartphone.
Offline  
Old 09-23-2011, 11:55 AM   #4
wellingtonboot
Thumbs Must Hurt
 
Join Date: Aug 2011
Location: Swadlincote Derbyshire
Model: 9300
PIN: N/A
Carrier: Orange
Posts: 128
Default Re: Blackberry Problem

There might be no viruses that will affect BBs, but enough folks seem to have some problems after emails or whatever.

It's enough sometimes to wonder if there is one, cos the thought just plain won't go away.

WhiskeySwiper....download this, register it and run it. It's an antivirus for Blackberrys, mentioned in a few threads on here.

SmrtGuard Free Download

I'm afraid that Im not one that believes in co-incidences, everything has a reason. If the Smrtguard doesn't find anything then it's got to be the rougue program that's done something, but how you would get rid of that and it's effects I don't know.

Good luck with it.

Ang x
Offline  
Old 09-23-2011, 12:23 PM   #5
daphne
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
Default Re: Blackberry Problem

Green AV is a WINDOWS virus, actually not really a virus, but malware.

Windows executable files (.exe) do NOT run on the BlackBerry operating system. Period. End of story.

If SmrtGuard doesn't fix whatever is wrong with his BlackBerry, he can always wipe it and reload the OS.
__________________
Report spam text messages to 7726
#BlackBerry by choice

Last edited by daphne; 09-23-2011 at 12:25 PM..
Offline  
Old 09-23-2011, 12:23 PM   #6
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Blackberry Problem

What exactly has it affected on the BB? What is really happening to the BB?

From all I have seen, it is Windows only, no mention of smartphone OS. It does hit MSN from what I read, but not on a BB.

If you really want to be sure, wipe the device with Jl_cmdr (see the FAQ) and then reload the OS (see the sticky at the top of the 9800 section for the latest OS and instructions.

Do not reload any files from a backup.

And please update your profile to show the correct BB you have, there is no 9830 and your cell carrier. We use that to help solve problems (i.e. it helps to know where in the world you are).
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!

Last edited by Dubdub; 09-23-2011 at 12:27 PM..
Offline  
Old 09-23-2011, 12:52 PM   #7
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default Re: Blackberry Problem

Quote:
Originally Posted by wellingtonboot View Post
There might be no viruses that will affect BBs, but enough folks seem to have some problems after emails or whatever.

It's enough sometimes to wonder if there is one, cos the thought just plain won't go away.
Yea, and have there been enough sightings of Elvis alive to convince you?

Afterall, I guarantee you that there have been more FACTUAL Elvis sightings than there have been BlackBerry virus reports.

It ain't happening. This father's problem is a Windows virus, nothing affecting his BlackBerry.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Blackberry Problem
Thread Thread Starter Forum Replies Last Post
Databases on a BlackBerry jsconyers General BlackBerry Discussion 5 04-13-2010 07:53 AM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 02:42 PM
BES Domino 4.0 SP2 rsun BES Admin Corner 12 08-25-2005 01:27 PM
BES 4.0 SP1 for Exchange now available! jibi BES Admin Corner 20 05-04-2005 10:00 PM


Radio Frequency Systems TRIM TOOL-LCF12-D01-A picture

Radio Frequency Systems TRIM TOOL-LCF12-D01-A

$199.99



DIY FM Radio Electronic Kit Frequency 87-108MHz DIYPractice Solder RDA5807S picture

DIY FM Radio Electronic Kit Frequency 87-108MHz DIYPractice Solder RDA5807S

$16.67



VNUS Medical Technologies Radio Frequency Generator RFG2 Version 4.4.0 picture

VNUS Medical Technologies Radio Frequency Generator RFG2 Version 4.4.0

$2500.00



Radio Frequency System RFE4000A Tuned TX 461.4375 RX 466.4375 picture

Radio Frequency System RFE4000A Tuned TX 461.4375 RX 466.4375

$150.00



Radio Frequency Systems RFC Celwave Miniplexer 7660-1 Freq Hi 458.750 Low 453.75 picture

Radio Frequency Systems RFC Celwave Miniplexer 7660-1 Freq Hi 458.750 Low 453.75

$196.95



Lot of 50 HDW-IMP-80 Imprivata RF IDEAS Radio Frequency Proximity Reader picture

Lot of 50 HDW-IMP-80 Imprivata RF IDEAS Radio Frequency Proximity Reader

$489.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.