BlackBerry Forums Support Community

Closed Thread
Thread Tools
Old 06-12-2014, 11:25 AM   #1
New Member
Join Date: Jun 2014
Model: Z30
Carrier: vodaphone UK
Posts: 2
Default Failed to retrieve the user account's properties. name: [ubi], type: [1], return: [48

Please Login to Remove!


Can someone please help? I have installed a BES 10.2 Trial at a client, we get to 99% completed and then the install fails. Afterwards I was planning to upgrade to BES 10.2.2 - I have had many succesful installs but this one has me stumped.

This has happened on 2 of their servers as planning a HA install - 1 server, I would be suspicious that something I did - 2 servers, there is something wrong with their build. I am sure it is certificate based but I have not idea to troubleshoot.

DB's created fine, just at the end when creating the IIS sites it fails :(

If you need more info please let me know.

The install log shows the following failure:

CWebRequestWrapper::RetrieveData: WinHttpOpenRequest succeeded. SecureConnection: [1].
CWebRequestWrapper::RetrieveData: WinHttpSetOption succeeded. Flags: 12544.
CWebRequestWrapper::RetrieveData: WinHttpSendRequest failing. Error code: 12029. Header length: 82.
CRestApiWrapper::GetUserProperties: Failed to retrieve the user account's properties. name: [ubi], type: [1], return: [486003].
CUbitexxCoreConnectionDC::CheckCore: Unable to pass the authentication check.
CubitexxCoreDataCon::FinalizeInstallAndTestConnect ion: could not connect to the Core that was just installed.
CUbitexxCoreDataCon::Apply: Failed to finalize core module install or complete a test connection.
CDataContainer::DoApplyImpl: UbitexxCoreDataCon failed to apply. Result: 476044.
[CubitexxCoreDataCon::FinalizeInstallAndTestConnect ionCould not connect to the Core that was just installed.]:
CInstallStepSeq::PreApplyProcess: Errors encountered while applying Core Module. Core module may not be operational.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Failed to retrieve the user account's properties. name: [ubi], type: [1], return: [48
Thread Thread Starter Forum Replies Last Post
BES for Exchange 4.0.4 Available Now BlackBerryLinks BES Admin Corner 28 05-06-2006 10:38 AM
BES for Domino 4.0 SP4 - Coming Soon jibi BES Admin Corner 0 03-01-2006 11:29 AM
BES 4.0 SP3 for Exchange available for Download jnelson2000 BES Admin Corner 72 01-12-2006 02:44 PM
COLOR reference by string ecarmody Developer Forum 4 11-04-2005 08:20 AM
BES 4.0 SP2 for Exchange now available jibi BES Admin Corner 49 08-17-2005 08:51 AM

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.