[Ironman1075]

Hello, I hope you BB geniuses can help me with this issue. While tying to sync the BB 8330 (verizon) with DM I get an error message that reads Internal Error (See logs). I installed DM, wipped the handheld and same problem happens…..Should I update the OS on the BB.

Thanks

[Ironman1075]

One more thing.....The BB is in a BES server....Desktop manager 4.2.1.8 and can not be upgrated to later version

[JSanders]

How did you wipe the handheld?

[Ironman1075]

from the device. options>security> general options> wipe handheld

[Ironman1075]

I found a thread here in BBF about Intellisync erro and pointed to create MAPI profile so I did that to no avail