I'm attempting to do a 3.6 (on Ex5.5) to 4.0 (on Ex2003SP1) migration. I've followed the instructions given by RIM to do the migration and the last step involves using the HandHeldCleanup.exe utility. I ran it with the -u switch and it prompts me for a "Please Enter BESName: ->" prompt. What do I put in here? I've tried the servername, the database name, my name, the service name, and nothing works.
I did a default install of 4.0 (with SP2) except I changed the path from the C drive to the E drive.
My bes server is named "BBES" (in BB Manager)
I ran "handheldcleanup -u" from the command prompt
It asked me for a mail profile and I accepted the default (besadmin profile called "BlackBerryServer"
It then asks for the BESName and I enter "BBES" (without the quotes)
It then says:
Open() Failed for BBES
OpenDB Failed to open Database.
I found out that it was a problem with MSDE. When I tried to restart the MSSQLSERVER it would not start back up. I got these errors in the event log:
Error: 17826, Severity: 18, State: 1
Could not set up Net-Library 'SSNETLIB'.
SQL Server could not spawn FRunCM thread.
I looked up the errors on Microsoft's site and found that they are caused by not having enough permissions. The BES service account is a member of the domain admins group and the local computer's administrators group.
I've tried reinstalling about 5 times (both BES and MSDE from the BES setup)