BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 09-22-2005, 10:32 PM   #1
drakhen
Knows Where the Search Button Is
 
Join Date: Mar 2005
Model: 8700G
Carrier: TMobile
Posts: 15
Default HandHeldCleanup

Please Login to Remove!

I'm attempting to do a 3.6 (on Ex5.5) to 4.0 (on Ex2003SP1) migration. I've followed the instructions given by RIM to do the migration and the last step involves using the HandHeldCleanup.exe utility. I ran it with the -u switch and it prompts me for a "Please Enter BESName: ->" prompt. What do I put in here? I've tried the servername, the database name, my name, the service name, and nothing works.

I did a default install of 4.0 (with SP2) except I changed the path from the C drive to the E drive.
Offline  
Old 09-22-2005, 10:38 PM   #2
greywolfe
Talking BlackBerry Encyclopedia
 
greywolfe's Avatar
 
Join Date: Mar 2005
Location: NSW, Australia
Model: 8100
Carrier: optus
Posts: 303
Default

you need to enter the name of your blackberry enterprise server. if you open BB manager, its the name thats to the right of the little green (hopefully) computer, under 'blackberry server management'
__________________
BES Admin, sometime God.
Offline  
Old 09-23-2005, 07:24 PM   #3
drakhen
Knows Where the Search Button Is
 
Join Date: Mar 2005
Model: 8700G
Carrier: TMobile
Posts: 15
Default

Thanks. I'll try that.
Offline  
Old 09-23-2005, 07:38 PM   #4
drakhen
Knows Where the Search Button Is
 
Join Date: Mar 2005
Model: 8700G
Carrier: TMobile
Posts: 15
Default

Tried again... still no-go.

This is what happens:

My bes server is named "BBES" (in BB Manager)
I ran "handheldcleanup -u" from the command prompt
It asked me for a mail profile and I accepted the default (besadmin profile called "BlackBerryServer"
It then asks for the BESName and I enter "BBES" (without the quotes)
It then says:
Open() Failed for BBES
OpenDB Failed to open Database.

What now?
Offline  
Old 09-23-2005, 08:37 PM   #5
jibi
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Default

are you logged into the machine as the BES service account?
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 09-23-2005, 10:22 PM   #6
drakhen
Knows Where the Search Button Is
 
Join Date: Mar 2005
Model: 8700G
Carrier: TMobile
Posts: 15
Default

Yes, logged in as the service account.

I found out that it was a problem with MSDE. When I tried to restart the MSSQLSERVER it would not start back up. I got these errors in the event log:
Error: 17826, Severity: 18, State: 1
Could not set up Net-Library 'SSNETLIB'.

17120 :
SQL Server could not spawn FRunCM thread.

I looked up the errors on Microsoft's site and found that they are caused by not having enough permissions. The BES service account is a member of the domain admins group and the local computer's administrators group.

I've tried reinstalling about 5 times (both BES and MSDE from the BES setup)

Please help!!
Offline  
Old 09-24-2005, 06:14 AM   #7
acnst
BBF Moderator
 
acnst's Avatar
 
Join Date: Aug 2004
Location: Germany
Model: 9700
PIN: not configured
Carrier: T-Mobile
Posts: 1,528
Default

Did you set the SQL-permissions on the MSDE database?
__________________
Deutsches Blackberry Forum - visit www.blackberry-forum.de


for Microsoft Exchange

Offline  
Old 09-24-2005, 11:32 AM   #8
drakhen
Knows Where the Search Button Is
 
Join Date: Mar 2005
Model: 8700G
Carrier: TMobile
Posts: 15
Default

How do I check? And how do I set them?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Dell Electronics PowerEdge 2950 Server (9424)
$15.0
Dell Electronics PowerEdge 2950 Server (9424) pictureDell Precision T3600 Intel Xeon E5-1620 3.60GHz 40GB RAM 500GB DRive Nvidia Vide
$349.99
Dell Precision T3600 Intel Xeon E5-1620 3.60GHz 40GB RAM 500GB DRive Nvidia Vide pictureDell PowerEdge R210: Intel Xeon L3426 @ 1.86GHz 8GB SAS2008-IR~
$56.52
Dell PowerEdge R210:  Intel Xeon L3426 @ 1.86GHz 8GB SAS2008-IR~ pictureHONEYWELL XEON 1902GSR-2-23105 WIRELESS HANDHELD BARCODE SCANNER + BASE
$99.99
HONEYWELL XEON 1902GSR-2-23105 WIRELESS HANDHELD BARCODE SCANNER + BASE pictureE Leitz 1149 Industrial 100W Mercury-75W Xeon Short Arc Lamp Power Supply
$33.99
E Leitz 1149 Industrial 100W Mercury-75W Xeon Short Arc Lamp Power Supply picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.