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Old 07-16-2011, 09:11 PM   #1
Mirinda
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Unhappy "Battery is Missing" error message on 8787g

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My 8707g has been working well for several years. However, after charging it recently, the battery level indicator on the home screen is outlined in red and empty. When I turn on the BB using only the battery, then try to Turn Wireless On, the error message reads, "Battery is Missing, Please insert battery for radio use."

I have 3 good batteries, all 3 do the same thing after removing both battery and sim card, then starting the BB. When the BB charger is plugged into the BB, there is no indication of battery charging.

I cannot connect to my laptop to sync or backup, as it doesn't recognize that the BB is attached in.

I would appreciate any ideas.
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Old 07-17-2011, 05:49 AM   #2
aiharkness
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Default Re: "Battery is Missing" error message on 8787g

OP said already tried batteries known to be good.

Sounds like the power circuitry is done.

If you can connect a computer and do a full backup, you need to do that right away.
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Old 07-17-2011, 08:51 AM   #3
Mirinda
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Default Re: "Battery is Missing" error message on 8787g

2 out of the 3 batteries are new, only 4 months old, and were allowing the BB to go 3-4 days between charges.

Unfortunately, when I connect the BB to my laptop and check the connection, the BB Device Manager Connection Settings ask me to: "Please insure the device is properly connected." So, I cannot do any backup. That is not that big of a deal since I usually back up my BB the beginning of each month. So, I won't loose much data at all.

I figured my BB is dead, so I have been out shopping for a new smart phone. Don't know what to get, yet. Maybe another BB, but possibly the new Samsung Galaxy SII, or iPhone 4.

Last edited by Mirinda; 07-17-2011 at 08:53 AM..
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