BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 08-27-2018, 06:23 PM   #1
FruitBerries
New Member
 
FruitBerries's Avatar
 
Join Date: Feb 2018
Model: Class
OS: 10.3.3.14
PIN: N/A
Carrier: Orange
Posts: 13
Default can't make any call

Please Login to Remove!

Hello everybody.
Is there any way to monitor what is going on or wrong with some ongoing tasks? Like trying to make calls with a BB Classic and not managing to do it. All it shows is a generic message like: Call failure "That call could not be connected. Please try again later"
Apparently not my provider's fault.

any useful answer, thanks
__________________
Physical Keyboards...
----------------------------------------------------
BlackBerry Classic | 10.3.3.2137
Offline  
Old 08-27-2018, 09:30 PM   #2
tsac
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,972
Default Re: can't make any call

It is the providers fault. they have limited cell service in some areas and signal can be blocked by buildings and other obstacles.
You can see if your carrier has a coverage map and see if it relates to your call failures.
I have ATT and they have a lot of holes in the world regardless of the advertainment that they are the best.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 08-29-2018, 06:10 AM   #3
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: can't make any call

To add, backstory information would be useful. We're you able to make calls before, all else being the same and then the errors or failures started occurring? And have you tried different locations, and with what results? What experience, if any, with another device in same location on same carrier? Have you tried restarting the device? If a GSM device, have you tried reseating the SIM card? Tried a different card? Tried your card in another device?


It could be the carrier, and likely is, but not certain.
Posted via BlackBerryForums.com Mobile
__________________
- Ira
Offline  
Old 09-06-2018, 05:10 AM   #4
FruitBerries
New Member
 
FruitBerries's Avatar
 
Join Date: Feb 2018
Model: Class
OS: 10.3.3.14
PIN: N/A
Carrier: Orange
Posts: 13
Default Re: can't make any call

Hi,
It is not a network coverage issue. It is not working in areas where it use to work and I tried from different locations. And that problem is running for quiet some time now. I called my carrier; the tech guy locked/unlocked my SIM and ask me to restart my device. Perhaps He hasn't thought through, perhaps the problem is from the SIM itself. I will test it with an other device or ask for a new card.
But what if the problem doesn't come from there? Should I try to reinstall the OS?
__________________
Physical Keyboards...
----------------------------------------------------
BlackBerry Classic | 10.3.3.2137
Offline  
Old 09-06-2018, 03:58 PM   #5
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: can't make any call

I doubt reloading the OS is needed. But who knows. If were me, I would hold off until I tried other things less time consuming.

Regarding the SIM, I would try your SIM in another device *and* try a known good SIM in your device.

If you do reload the OS, be sure and test before you do anything else. But if you haven't ruled out the SIM, or have a known good SIM to test with, then you have no way of knowing if the OS reload fixed anything or not if it still doesn't work.
__________________
- Ira
Offline  
Old 09-06-2018, 07:08 PM   #6
FruitBerries
New Member
 
FruitBerries's Avatar
 
Join Date: Feb 2018
Model: Class
OS: 10.3.3.14
PIN: N/A
Carrier: Orange
Posts: 13
Default Re: can't make any call

Yes I will try the SIM switching.
I also have no problem to surf with 4G, by the way. I even used my device as an internet usb modem once...
__________________
Physical Keyboards...
----------------------------------------------------
BlackBerry Classic | 10.3.3.2137
Offline  
Old 09-07-2018, 09:31 AM   #7
tsac
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,972
Default Re: can't make any call

I'm still pointing to the carrier. I have ATT and I see that message more and more in areas that previously worked well. Sometimes just moving a few feet helps.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 09-11-2018, 10:45 AM   #8
tsac
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,972
Default Re: can't make any call

Sorry but a bit more detail on the issues.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 09-13-2018, 08:38 PM   #9
FruitBerries
New Member
 
FruitBerries's Avatar
 
Join Date: Feb 2018
Model: Class
OS: 10.3.3.14
PIN: N/A
Carrier: Orange
Posts: 13
Default Re: can't make any call

Hi there,
So I've tried to switch my SIM with an other one: putting an other SIM in my device, the problem still occurs, putting my SIM in an other device, no problem.
This makes me think that the problem is either software or hardware.
Where do I go from there? I need to make a diagnostic, how can I achieve that?
__________________
Physical Keyboards...
----------------------------------------------------
BlackBerry Classic | 10.3.3.2137
Offline  
Old 09-14-2018, 08:25 AM   #10
tsac
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,972
Default Re: can't make any call

Ok so the only thing not tried is doing a reload of the OS. I would do a backup of contacts and other needed data and then do a complete OS reload. Once reloaded with the ( do not add any contacts etc ) new OS try to see if the problem still exists. If all is ok then just add contacts and email and other items. DO NOT do a complete restore as it may put the issue back.
As for the message your getting, it is the message from the carrier. It may be that some type of corruption is causing the dialed phone number to be errored and the system rejects the call. As I have said before I get that in some areas I never did before.

Good luck
__________________
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: can't make any call
Thread Thread Starter Forum Replies Last Post
Make a call from an email message dbhertz General BlackBerry Discussion 3 07-15-2011 09:00 PM
How to stop receiving the message whenever you make a call or receive a call? himolin General 8100 Series Discussion - Pearl 1 12-08-2008 02:20 AM
Help BES itahack BES Admin Corner 2 05-30-2008 02:29 AM
BES server that was configured at another site seems to require that site to work mannyp BES Admin Corner 7 07-05-2007 08:48 PM
Lotus Notes solution for BIS users tacoyac General BlackBerry Discussion 8 03-10-2006 07:25 PM

Coltene HyFlex CM Controlled Memory Niti file starter pack Original 25mm
$56.99
Coltene HyFlex CM Controlled Memory Niti file starter pack Original 25mm pictureLed surgical twin ceiling OT light multi color with memory function CT 3+3
$3781.95
Led surgical twin ceiling OT light multi color with memory function CT 3+3 pictureLed surgical light with memory functions endo mode sterlizable handle Nova 6+5
$6206.35
Led surgical light with memory functions endo mode sterlizable handle Nova 6+5 pictureLed surgical light with memory functions endo mode sterlizable handle Nova 6+3
$5473.8
Led surgical light with memory functions endo mode sterlizable handle Nova 6+3 pictureSMITH-CORONA Memory Correct 300 400 Messenger Typewriter User Manual --- Reprint
$5.95
SMITH-CORONA Memory Correct 300 400 Messenger Typewriter User Manual --- Reprint picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.