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Old 05-10-2007, 06:19 PM   #1
omg516
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I've been trying to upgrade to an 8800 for the past week and and half and the 8800 is only available to new customers. Has anyone else had luck upgrading on T-Mobile?
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Old 05-10-2007, 06:32 PM   #2
JSanders
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Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

No, same no-deal here. I've been a loyal 10 year customer who pays them over$2800 a year, and can't upgrade to the 8800. Any drug dealer or thug can walk in and get one with a new activation, but not a good loyal customer--go figure.
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Old 05-10-2007, 06:44 PM   #3
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I get your frustration with not being allowed to upgrade to an 8800, especially considering your loyalty to T-Mobile. Sales has that policy in place with just about every new high dollar and high demand device that hits the shelves for a period of time, depending on a lot of factors. I'm not saying its right or wrong, but you're getting the correct info FOR THE MOMENT. Thats not my neighborhood, so I cant tell you WHEN it will be available, but it will be. Scouts honor
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Old 05-10-2007, 10:27 PM   #4
omg516
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Its just some serious BS. I've been a total advocate of T-mobile for the past 4 years or so that I've had their service, but this is really aggravating. I know it won't affect them if I cancel my 2 lines but I'm seriously contemplating it. It really irks me that I've been waiting for the past 2 weeks (while its in stock for new customers) when I can just walk down the street to a Cingular store and walk out with an 8800.
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Old 05-11-2007, 09:21 AM   #5
tamitunes
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I have been a TMobile customer for 5 years. 4 lines work and personal for both my husband and I and an air card. They would not upgrade me either. I cancelled my aircard yesterday and as soon as my personal cell contract is up, I will not be renewing. I can not beleive that they are more concerned with aquisition than retention when it comes to their customer base. I was a big TMobile fan but not anymore.
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Old 05-11-2007, 09:30 AM   #6
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I lost my blackberry so I had to get a new one. T-mobile told me the same thing, sold out to upgrading customers.

Certain stores do have it in stock, but they refuse to tell me the price unless I go in. Go figure.

Also, do you guys think its such a good idea to buy this phone with the release of the 8300 imminent?
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Old 05-11-2007, 09:36 AM   #7
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I would rather have the 8800 due to the gps capabilities, but honestly at this point I just need a new blackberry. At this rate, we'll be able to get our hands on an 8300 before the 8800 is released for upgrades.
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Old 05-11-2007, 09:37 AM   #8
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Taypo--Thanks for your comments. I do understand the "why" of Tmobile offering the hot new devices to new activation only at first. That is the TMo policy and it's their marketing and it's their company, so they have a right to do what they wish.

However, on the same hand, that policy makes it very evident they do not value loyalty from their users. I also understand marketing, and it is a known fact it costs a company much less to retain current customers than it costs to attract the new customers.

I know they won't miss my account or even notice--until they want it back, lol.
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Old 05-11-2007, 09:39 AM   #9
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Certain stores have it in stock? I was told that it would only be available through customer care and tmobile.com for quite a while. Granted it has been quite a while since the phone was released.
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Old 05-11-2007, 10:49 AM   #10
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yes that's correct on the not being able to upgrade, but the upgrade price I've so far been quoted is too high for me. (I'm looking to swap out 200 units).

though with some of the rumors I'm hearing, I may hold off for a bit. just get some new units for the upper mgmt.
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Old 05-11-2007, 06:25 PM   #11
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Quote:
Originally Posted by omg516 View Post
Certain stores have it in stock? I was told that it would only be available through customer care and tmobile.com for quite a while. Granted it has been quite a while since the phone was released.
Frustrating. The woman I spoke to toldme that they have them in certain stores.

Then, she gave me the number to the store and I called and asked, and they to said they hd them in stock.

Go to the store, what do you know, "Corporate doesnt let us sell them in stores. We dont have them"
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Old 05-14-2007, 08:49 AM   #12
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I called TMO and upgraded 2 8700s to 8800 for $349 each about two weeks ago. They were more than happy to upgrade me with a 2 year contract extension.
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Old 05-14-2007, 10:32 AM   #13
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Just got off the phone with the lady at t-mobile and still nothing in stock and no idea when more are coming!
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Old 05-14-2007, 10:42 AM   #14
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Call to cancel your contract and when they ask what they can do to keep you as a customer tell them upgrade your phone.
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Old 05-14-2007, 11:59 AM   #15
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Quote:
Originally Posted by NCBuckeye View Post
Call to cancel your contract and when they ask what they can do to keep you as a customer tell them upgrade your phone.
LOL

funny, and they will hate you for it, but it does work more often than not.
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Old 05-14-2007, 12:10 PM   #16
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Quote:
Originally Posted by NCBuckeye View Post
Call to cancel your contract and when they ask what they can do to keep you as a customer tell them upgrade your phone.
argh I just tried this and it didnt work. They kept saying they wish they could but they couldnt.
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Old 05-14-2007, 12:18 PM   #17
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I did a upgrade the day it came out.... I must have been one of the lucky ones before they closed the upgrade door...
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Old 05-14-2007, 12:22 PM   #18
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Quote:
Originally Posted by omg516 View Post
It really irks me that I've been waiting for the past 2 weeks (while its in stock for new customers) when I can just walk down the street to a Cingular store and walk out with an 8800.
Have you checked Cingular's policy on how they rollout their phones? Do they do the same thing as T-Mobile?
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Old 05-14-2007, 02:43 PM   #19
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The phone is avaliable for upgrade as of noon today. I just ordered mine thru tmobile.com upgrade option and then called tmo to confirm shipping date. Should have it by wed. at the latest. also a local store told me that it is highly unlikely the 8800 will make it to retail stores. something about a wing and 2 other upcoming devices they were not allowed to speak of.
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Old 05-14-2007, 04:00 PM   #20
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thanks!! I just ordered mine.
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