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Old 06-03-2007, 11:11 AM   #1
fkjr2
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Red face BIS wont let me change PIN...

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Had a Pearl and now a curve - when I log in to BIS and try to change PIN and IMEI, it says: "This info you provided is not eligible with this service provider" Huh? I have never seen this before.

Could it have something to do with the new BIS 2.3?
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Old 06-03-2007, 11:14 AM   #2
NJBlackBerry
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Call the carrier.
I had this happen a long time ago and it was a PITA to get resolved.
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Old 06-03-2007, 11:15 AM   #3
fkjr2
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o great, thanks!
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Old 06-03-2007, 11:54 AM   #4
bperkins
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I had an issue switching mine over from the internet as well. Then I tried it from the Blackberry (Personal Email Setup) and it worked fine.
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Old 06-03-2007, 01:01 PM   #5
fkjr2
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Quote:
Originally Posted by bperkins View Post
I had an issue switching mine over from the internet as well. Then I tried it from the Blackberry (Personal Email Setup) and it worked fine.
I'm sorry, how do you do it from the BB?

I am on BIS, Cingular, I don't think I can from the BB.

Appreciated, thanks
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Old 06-03-2007, 02:08 PM   #6
NJBlackBerry
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You can try it from the Setup Internet E-Mail icon.
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Old 06-03-2007, 03:04 PM   #7
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Put your SIM in the new phone and let it tether to the Blackberry APN before you try and make a PIN change in BIS. This happened to me last night (exact same error message) moving from a Pearl to a Curve. Once I put my SIM in the Curve, and let it attach, the PIN change went right through.

No need to call CS.
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Old 06-03-2007, 04:05 PM   #8
fkjr2
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Quote:
Originally Posted by cwagar View Post
Put your SIM in the new phone and let it tether to the Blackberry APN before you try and make a PIN change in BIS. This happened to me last night (exact same error message) moving from a Pearl to a Curve. Once I put my SIM in the Curve, and let it attach, the PIN change went right through.

No need to call CS.
that did it brother, your a genious, thanks
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