[doni]

Waited overnight after cleaning PIM sync backup data and the query tool still reports incorrect info. doh.

[mrc7928]

The clear pim backup data seemed to work for me, but others are having no luck with it. I think it may be best to wait for RIM to come up with something else, and hopefully soon. It seems like a lot of big companies were caught unprepared and it's causing users like us big problems.

[thomas.fischer]

Originally Posted by mrc7928

The clear pim backup data seemed to work for me, but others are having no luck with it. I think it may be best to wait for RIM to come up with something else, and hopefully soon. It seems like a lot of big companies were caught unprepared and it's causing users like us big problems.

I´m fully with U !!!!
Hope RIM will find a solution !

[AlmostThere]

Using 4.1 with Hot fix 3 on Domino 6.5.5. The recommendation to "Clear PIM Sync Backup Data." Seems to have cleared up of user who were errorneously listed as awaiting patch

[BesDominoAdmin]

I have been following this thread for a while. We are running Domino 6.5.4, BES 4.0.6-HF3. I have about 300 users. I pushed out the "Patch Manager" to 10 pilot users.After creating 2 tickets and being on the phone with RIM for about 6 hours this is what I have, I hope it helps to clear some confusion:

Multiple issues with the QueryTool
1.Thanks to "jibi" in another thread (DST Patch - Error Code 0x88 - Explanation) he explained what might be going wrong with the QueryTool.When the Patch Manager is pushed out and when the device PULLS the correct fix from RIM, depending one the device OS it may either prompt for a reboot, or show a message that reboot is required or for newer OS just indicate 'patch applied'. When the reboot is done the successful acknowledgement/notification reported to the BES server is getting lost.
2.In addition to what has been posted above in this thread the Query tool shows incorrect data both as "Awaiting Patch" and also as "Error" with different error code (0x88, 0x87, 0x41) when infact the patch was successfully applied.
3. When I check with the users directly, 6 of the 10 show as "Patch Applied" on their devices. When I run the report only 3 show as "Applied", 1 shows as "Awaiting Patch" and 6 show "Error".

Just got off the phone again with RIM and they say that they will probably have a solution in a few days. As someone indicated above there is no way I can call 300 users on the phone or expect them to reply to an e-mail to confirm if patch is applied...

I seriously hope someone in RIM escalation team is looking hard at this !!