Environment - BES 4.0 w/ HF 1 & 2/ Exchange 2000 / 5 7100t all at 4.0.0.198 tmo service. (I did search, didn't come up with anything to help)
The last 2 users/phones I've tried to activate OTA have failed. 1 of the 2 had previously been activated via OTA, however, I wiped and moved it to a new users, and when I tried to activate it failed. I ended up activated through direct connection. I have 2 other users that have been successfully activated via OTA.
My other user that I can't activate is not local so I really need get the OTA activation working. I've done some poking through the logs, SERVER02_MAGT_01_20050509_0001, and come up with this:
[40282] (05/09 11:01:20):{0xFD8} {user5@mycompany.com} Queuing DATA from
, Tag=1025508344, EntryId=28920
[40700] (05/09 11:01:20):{0xFE0} {user5@mycompany.com} Receiving packet from device, size=299, TransactionId=-582866415, Tag=1025508344, content type=OTAKEYGEN, cmd=0x3
[40000] (05/09 11:01:20):{0xFE0} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 1239045500
[40000] (05/09 11:01:20):{0xFE0} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 1239045500
[41079] (05/09 11:01:20):{0xFE0} PagerImp::SaveChanges: changed items = 66, 69, 70
[30000] (05/09 11:01:20):{0xFE0} {user5@mycompany.com} OTAKeyGen Password Expired
[40000] (05/09 11:01:20):{0xFE0} *** OTAKEYGEN *** GenerateMasterKey() failed, error -1
[40000] (05/09 11:01:20):{0xFE0} *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 1239045500
[40583] (05/09 11:01:20):{0xFE0} {user5@mycompany.com} Sending packet to device, Size=47, Tag=35400, TransactionId=-1032008705
[40279] (05/09 11:01:20):{0xFE0} {user5@mycompany.com} SubmitToRelaySendQ, Tag=35400
[40000] (05/09 11:01:20):{0x1008} [BIPP] Send data, Tag=35400
When I look at the user properties for user5, Device Status lists "(**Server) Initializing", Wireless Activation Status lists the "Password "xyz" set."
From Generate and Email Activation Password, I receive, "Activation Passwords generated and sent for 0 of 1 selected. Those not sent a new activation password already had a valid non expired password set."
I have setup a IT Policy other than Default which I'm using at the activation policy, however, I believe I've tried default as well and it hasn't worked. The only change I believe I've performed to BES since it has stopped working via OTA is registering the CDO.dll.
If anyone has run into something along these lines or would like to point me in a direction, I'm listening. Thanks! Scott