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Greetings BB forum! New to the forum, but I have used Blackberrys for years, in fact I have only owned Blackberry mobile phones! So now I have a Z10 that has become very quirky, the speaker quit working all together, I can only hear alerts via my ear buds, and now my BBM is using up my data plan faster than ever. I have never sent a BBM to anybody because I do not know anybody else who owns a Blackberry. It is spiking data usage at very wierd times as well...1:45 Am when I am sleeping middle of the afternoon when I am working. My question, is there anyway that the BBM can be deleted altogether from my phone...I mean I never have used it or needed it anyways. One more clue, when I contacted Verizon about my data use, they said that it is being used in a social media type of file. I do not use facebook, twitter, or any other social media outlet apps. Any help would be appreciated, Thanks in advance for your patience in reading this.