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Old 04-21-2016, 03:07 AM   #1
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Default Can't get Link to connect to Blackberry Classic/Q20 (Windows 7)

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I'm out of ideas on what to do here.

Blackberry Classic (Q20), running Blackberry 10. Computer is Windows 7.

Blackberry Link continues to say the device is not connected, despite the fact that Blend can access the phone. Even when the phone is on Airplane mode only connected with the USB cable, Blend can still access everything on the phone from the computer.

However Link still says the device is disconnected.

I've tried uninstalling and reinstalling the software, same with the drivers, even downloaded the drivers directly. Device manager shows no problems with the Blackberry drivers. The phone itself even says it's connected to the computer. I've tried restoring it to complete factory settings, still nothing.

Does anyone have any ideas on how to get Link to recognize the phone being connected?

Worst case scenario, are there any simple ways to back up phone data without using Link? Obviously having Link working is the priority, but at least knowing there are other methods to keep data/settings saved would be nice.

Thanks in advance!

Last edited by somethingblue; 04-21-2016 at 03:15 AM..
Old 04-21-2016, 02:01 PM   #2
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Default Re: Can't get Link to connect to Blackberry Classic/Q20 (Windows 7)

Sounds to me like the computer sees the device. I don't have an explanation for why Blend can connect but Link cannot. There are many, many threads on this at the support forums at If you haven't been searching there, that's what I would do, and look at solved threads first.

The only other thing I know to do is take a close look at your firewall and any security software.

As far as other solutions, there are various apps on BlackBerry World. I don't have anything to recommend. But pay attention to what the app backs up (or doesn't back up). There may be an app that backs up everything, but some do not.
- Ira

Last edited by aiharkness; 04-21-2016 at 02:03 PM..
Old 04-21-2016, 07:58 PM   #3
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Default Re: Can't get Link to connect to Blackberry Classic/Q20 (Windows 7)

This link to Blackberry support may help.

How to troubleshoot USB connectivity issues between BlackBerry Link and a BlackBerry device
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