[sunman1]

I called Tmo this morning and spoke with them for about 1 hour trying to resolve this issue. no luck so far. It is something with their own computers. They are rejecting the new PIn. She has ask for the HELP DESK to help now.... whatever that means.

[allenranger2]

I'm actually on with T-Mo and RIM as we speak...I want to find out if exchanging the unit might resolve this. I'll edit in a few..

[bat0]

I don't think it will solve it. I originally got the 7105t and upgraded to the 8700g to see if it will do something different but no it did not.

[allenranger2]

Wirelessly posted (8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Yeah, its not the phone according to either company. They're telling me that its worked on 24/7 so I guess we just wait and see.

[billy hutchison]

I'd say that the word has spread pretty well through TMo's support teams that they have a serious problem at the moment. I called to check on it this morning and the guy knew right away what I was talking about. He was really apologetic, and said that everyone is really upset about this and that they're working hard on it. Which might be blowing smoke, but ya never know.

I WAS able to set things up through the BB itself, though, instead of logging on to BIS, which I thought was interesting. That tells me that the problem is on TMo's web side. So I'm not as worried about this issue as I was before, you know?

[Fireproof]

Weird that it only happens to some people. I was able to change my PIN just fine through TMO's BIS site. Hmmm...

[allenranger2]

Wirelessly posted (8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I can't do it through the phone or web. Argh! Not a nice beginning to this device. I'm located In NYC, how about everyone else? Maybe its in a particular market.

[sunman1]

I called RIM today and they said they acknowledge the problem and it can take upto 1 month to solve this issue. They said it was due to a change in infrastructure. I am returning my blackberry then as it's no good to me anymore.

[NJBlackBerry]

I don't blame you one bit. Terrible customer service by both RIM and T-Mobile. I don't even get returned phone calls or e-mails from them on this.

Fortunately I am on a BES so my work e-mail is fine....

[TmoTech]

Actually all RIM's fault, as they rolled out these devices with 4.1 software and no support on T-Mo's end for this software, and no, T-Mo doesnt write their own software for these devices or applications, such as the BIS access on the web site and handheld, only thing T-Mo is resposible for is getting the network to your device.

[NJBlackBerry]

I know that T-Mobile doesn't write any of the software. But the device says T-Mobile on it, and they are the first ones we are supposed to call. T-Mobile knew this was coming. They had BBs with 4.1 software on them for some time (at least when the reps came in to see me they had 8700gs with 4.1 on them).

It doesn't really matter who is at fault - T-Mobile could lose some business. And this problem does not appear to be getting that much attention.

[TmoTech]

i feel your pain, i recieved mine on friday and cannot set up internet mail, nor send myself service books... and am waiting on a callback from RIM specialist.... but t-mo is handcuffed in this...

[DuckWingDuck]

With my -g set to arrive in the next few days, I'm getting concerned about this... Maybe I should continue to use my -c until this whole thing is sorted out before I try to update BIS with my new info.

[TmoTech]

well, you'll know right off the bat if you go to set up internet email, and try to send yourself service books, if it does that, your good...

[bat0]

I find it amusing that TmoTech is saying this issue lies with RIM but the several times I've spoken with Tmo Advance Support they said it's all on Tmo's end. It doesn't matter who is at fault the fact is there is a problem and as NJBlackBerry said....it's Tmo's name on the devices and as far as I'm aware, the only carrier having this issue.

This is a pretty big snafu and I bet there will be a lot of returned Blackberries at Tmo (and worse, cancelled services) if this is not solved soon. As I mentioned in my earlier post I have been dealing with this since the beginning of April and I don't think I can wait another month for them to solve this.

[NJBlackBerry]

Actually RIM has told me that it is their problem and not T-Mobile's.
T-Mobile turned this over to RIM 10 days ago for me, and RIM admits it is their problem.

[TmoTech]

booooooyyyy!! and i can't reiterate enough that the only responsibiblty that T-Mo bears with BB service is 1.make sure you have the correct price plan and 2.network is getting to your device. if you can send a pin to pin message,then your good in T-Mo's network.

[allenranger2]

I spoke with T-Mo again earlier today, I can confirm that the problem lays on RIM's behalf. I will also be returning my blackberry tomorrow and getting a new unit from T-Mo, a RIM rep suggested that having a new PIN/IMEI may help. I anticiapte having the new one on Thursday or so, perhaps it will be better...

[bat0]

TmoTech: I understand what you're saying but I'm only relaying what Tmo Tech Support has been telling me. I just got off the phone with a tech and again he said it's on Tmo's side. Also, another interesting thing he mentioned is according to the Helpdesk log this is only happening to less than 50 Tmo customers which I find hard to believe.

I just want the email to work, I don't care who's fault it is.

allenranger2: Hope that works out for you. Changing the handheld didn't do it for me.

[sunman1]

RIM told me changning handhelds will not help at all.