[TXBBUSER]

I had a couple days with no reboots, even during long calls, and thought that the problem had been solved. Then I had three in one day! Keep up the pressure with the petition.

[bossj52]

I got our account rep to give us a credit for 500 bucks.... we're getting our 7290's via TMO on monday...... I love the 7100, but I can no longer continue to deal with this issue. Anyone looking for a couple of 7100's lemme know.

[biotracker]

I Am In!!!!!!!!!!

[spblat]

Originally Posted by JimmySwinger

Okay... Uncanny timing for this, but I can now say that yesterday was my first day without the reboot in over a month!

Why couldn't this have happened four days ago?!

If I can get three days of no reboots out of the phone, I'm going to slap a post up here and leave this agenda alone for the time being.

I sure would feel silly having stirred up this post and not pursuing it, but if the device suddenly starts working, well, you know.... I kinda CAN'T pursue it!

That would certainly be a desirable outcome. If the problem goes away completely you can claim full credit for making T-Mo fix it!

[4merppcpe]

Great, I just ordered a 7100t! Not that I really wanted one, but my Pocket PC Phone had been replaced 5 times under T-Mo's out of warranty replacement program and I can't seem to get a good refurbished one! (I've dropped and stepped on my PPC twice) T-Mo has been VERY good to me, customer service wise, so I went with the 7100T for $49.99 and 1 yr added to my (mobile) prison sentence. T-Mo is evaluating other PPC PE's to bring in, the HP being discontinued due to many, many problems, and the PPC PE first edition out of manufacture now. So, I thought I'd try a blackberry while I'm waiting for the next PPC PE to come along. Bad decision?

I hope I don't have these problems :(

[crackers]

i'll sign it.

[JimmySwinger]

Well, it's officially been five days without a reboot! Okay, I did have one minor quickie quickie reboot yesterday but it lasted ten seconds and I'm pretending it didn't happen! I'm posting this so that everyone is aware that I'm officially putting my "Make TMO Do What's Right" campaign on hold until further reboots indicate otherwise.

I certainly encourage those of you who are interested to pursue this matter further - petitionsonline.com and tmo customer service address should be sufficient to get the message some attention with tmo. I intended to get a few hundred signatures if possible and then start making a ruckus with tmo and online news, hardware review sites, etc.

Sorry for ducking out like this, but this really is the ideal scenario!! (meaning, the phone works for now!!)

[spblat]

Me too. My 4.0.0.198 replacement is 4 days without trouble. It might be time to start loading it up with software and goodies again!

[TXBBUSER]

I'm almost through my second day after downgrading to 3.8 with no reboots. I even made it through two 20+ minute calls! I am starting to think this is too good to be true, though. Are you guys saying you are not having the reboot issue with 4.0?

[ckent]

This was the response our T-Mobile rep forwarded us from RIM:

"Dear Valued T-Mobile / BlackBerry Customer,

It has been brought to my attention that you are experiencing issues with device reboots while performing voice calls on your 7110t or 7290 BlackBerry device on the T-Mobile US wireless network. I am writing you this message to inform you that Research In Motion is aware of the issue that you are experiencing and that through our strong partnership with T-Mobile US we are working diligently to provide you with a resolution.
Both Research In Motion and T-Mobile have had, and continue to have engineers in the field capturing information from devices when they exhibit the reboot issue. The good news is that we have been successful in capturing data during a device reboot. In many cases with an elusive problem such as this one the most difficult part of the resolution process is reproducing the issue and capturing the necessary logs. The Research In Motion development team is now working with the data gathered to produce the necessary changes that will prevent this behaviour. As soon as a resolution becomes available Research In Motion in cooperation with T-Mobile will provided timelines as to when you will receive updated device code.

I can ensure you that this issue is receiving the highest level of attention at both Research In Motion and T-Mobile US and your patience and dedication to BlackBerry on the T-Mobile US network is greatly appreciated."

[spblat]

Good. Let's hope that perfectly lovely pile of words translates into a lasting solution, eh?

[barjohn]

I am glad to see that RIM is aware of the problem and that they acknowledge that the problem exists. This is a positive step in the right direction. They need to address the other issues that have been identified on this forum as well. We on this formum can be the best friends a manufacturer or provider has if they would just recognize it and treat us as such. We want to help and we want to promote their devices. They just need to learn to work with us.

[nancytice]

how do you rollback to 3.8? the only software I see on the site now is 4.0?
I have been having this issue a lot, though I admit less since I swapped out the battery.

thanks

[JimmySwinger]

Three times this week. I'm back in action. I will try to have the petition online by tomorrow evening.

(I was just pretending it wasn't really happening!)

[JimmySwinger]

Okay...

I have posted a petition to address this issue. If I obtain more than fifty signatures, I will present it to Tmobile and see what we can make happen.

I am going to post this petition on other bberry boards as well.

I will keep you all posted as to the number of signatures we have every week.

Thanks for your support!

Mitch

[wangta01]

signed, thank you mitch. Hopefully something happens.

[9balla4life]

Wait a sec, it seems like only the 7100T from TMO is having this issue. I have the 7100G with Cingular and have not encountered anything like this. On the otherhand, I believe that TM launched this phone too quickly and did not do the proper testings. A few months ago Cingular had the 7100G avaiable for purchase online but after 2 days it was removed from the online site and I didn't understand why but I think I have an idea now. I think this issue is caused by TM who pushed this product out on the market before it's time.
... I believe this because I have not had ANY problems at all with my device and it has a good amount of woftware installed on it... just a suggestion, did your phones turn off when you first purchased the phone? or did it happen after downloading some 3rd party software?

It's rather hard for me to accept because the 7100 series phones are virtually the same as far as the overall appearance, software and features. It just doesn't make much sense...

Didn't TM have some kind of "trial" period on their phones? Like 30 days or something? If so what made you guys keep the device if it's been problematic since day one?

[spblat]

Originally Posted by 9balla4life

Didn't TM have some kind of "trial" period on their phones? Like 30 days or something? If so what made you guys keep the device if it's been problematic since day one?

I came to own a BlackBerry after being a SideKick user. I prefer my phones to be unreliable and maddening. Isn't that how it's supposed to be?

[harsaphes]

was talking on the phone yesterday and then realized it had dropped the connection...again!...i am so tired of this. I need a working phone!

[mrrippey]

dropped during a conferenca call, pretty important one two. then it takes 5 minutes to come back. not cute at all.