[arconsulting]

[Mark Rejhon]

[cjsalv63]

thanx for any help. i've searched and cannot find the tmo, only other carriers. :D

[Mark Rejhon]

If you are using BES, make sure MDS is enabled.

If you are using a hosted BES service, MDS should already be enabled. But if you are using a BlackBerry provided by your business, you need to make sure the administrator enables MDS.

After that, everything in Verichat is pretty self explanatory (i.e. AIM login and password, for example)

[cjsalv63]

Everything (mds) is enabled, I'm still getting the "could not find a service book entry for IP" message.

[bfrye]

Make sure you have the IPPP service book on your device (Options->Service Books) If it isn't, you'll have to have your BES administrator resend the service books.

[cjsalv63]

I'm still stuck dead in the water. The BES admin is unhelpful. Is the service book something that the folks at Tmo could send? Or is it BES exclusive?