BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 03-20-2007, 01:25 PM   #1
netPOSER
Talking BlackBerry Encyclopedia
 
netPOSER's Avatar
 
Join Date: Jun 2005
Model: 9800
Carrier: ATT
Posts: 210
Default Must type "blackberry" for each unlock

Please Login to Remove!

We have a new 8800 user that is forced to type the word 'blackberry' before his password to unlock the device--not just occasionally but every time..

We are using BES for MS Exchange.

We had a Pearl user go through the same thing and eventually had to wipe the handheld and re-ent. activate it to prevent this.

Are there any non-wipe suggestions or why this happens?
Offline  
Old 03-20-2007, 01:32 PM   #2
ladydi
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Default

It usually does that after two wrong tries. Have you yourself seen it on the BB? I had a user call me and complain that her 8700 was doing that. I changed her password and locked/unlocked and restarted and it worked flawlessly for me. I had her set her password back and she was able to get in on the first try while I was standing there. I haven't heard another peep about it since. My first inclination is usually a layer 8 problem ;) good luck.
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 03-20-2007, 01:34 PM   #3
netPOSER
Talking BlackBerry Encyclopedia
 
netPOSER's Avatar
 
Join Date: Jun 2005
Model: 9800
Carrier: ATT
Posts: 210
Default

Nope, it's not prompting for 'blackberry' after this user's typo but immediately before the pw prompt.
Offline  
Old 03-20-2007, 01:59 PM   #4
ladydi
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Default

I don't mean to beat a dead horse, but you have pulled the battery to reset, watched it boot and then it prompted for "blackberry" first thing to unlock?
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 03-20-2007, 02:05 PM   #5
netPOSER
Talking BlackBerry Encyclopedia
 
netPOSER's Avatar
 
Join Date: Jun 2005
Model: 9800
Carrier: ATT
Posts: 210
Default

Quote:
Originally Posted by ladydi
I don't mean to beat a dead horse, but you have pulled the battery to reset, watched it boot and then it prompted for "blackberry" first thing to unlock?
Yes, it wants you to type 'blackberry' on every single unlock. Not just when you mess up your pw or change a random setting.

We had a Pearl that did this and had to wipe/re-activate.
Offline  
Old 03-20-2007, 04:22 PM   #6
merlin
Thumbs Must Hurt
 
Join Date: Jan 2005
Location: Yorkshire, England
Model: 8800
PIN: 2059E07F
Carrier: O2 UK
Posts: 114
Default

Quote:
Originally Posted by netPOSER
Yes, it wants you to type 'blackberry' on every single unlock. Not just when you mess up your pw or change a random setting.

We had a Pearl that did this and had to wipe/re-activate.
Hi. We have exactly the same issue here on 8800's. It looks like it a bug somewhere.

If you look in your IT Policy, Password Policy Group, Set Maximum Password Attempts. I bet its set to 3 or 4.

We found that on 8800 devices if it was set to less than 5, it asks for Blackberry everytime you use the device. If you set it to 5 then it doesn't and only asks for blackberry when you get the password wrong.

We changed all our policies to Max Password Attempts 5 and the problem has gone away...

Merlin
Offline  
Old 03-20-2007, 04:38 PM   #7
netPOSER
Talking BlackBerry Encyclopedia
 
netPOSER's Avatar
 
Join Date: Jun 2005
Model: 9800
Carrier: ATT
Posts: 210
Default

It was set to 5 already so I bumped it up to the max of 10 to see if that has any affect.
Offline  
Old 03-20-2007, 04:40 PM   #8
merlin
Thumbs Must Hurt
 
Join Date: Jan 2005
Location: Yorkshire, England
Model: 8800
PIN: 2059E07F
Carrier: O2 UK
Posts: 114
Default

Quote:
Originally Posted by netPOSER
It was set to 5 already so I bumped it up to the max of 10 to see if that has any affect.
Ok. If you also look on the device itself in options, security settings
There is a option in there for max pwd attempts. I think the user can change that from 1 to whatever the BES maximum is. See what that is set to and change it to 5 if its less..
M
Offline  
Old 03-20-2007, 04:57 PM   #9
netPOSER
Talking BlackBerry Encyclopedia
 
netPOSER's Avatar
 
Join Date: Jun 2005
Model: 9800
Carrier: ATT
Posts: 210
Smile

Quote:
Originally Posted by merlin
Ok. If you also look on the device itself in options, security settings
There is a option in there for max pwd attempts. I think the user can change that from 1 to whatever the BES maximum is. See what that is set to and change it to 5 if its less..
M
Thanks for the tip. On the 8800 the max attempts was set to "4". I bumped it up to the max of 10 and on save was prompted for "blackberry" again. But I locked the BB and unlocked it and amazingly I only had to enter the pw.

Thanks for the tip.

I'm guessing RIM knows about this?

Maybe the mods can make this sticky?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

8 RING CENTRAL Polycom IP 335 HD VoIP Phone Ring Central ALL with Power Supply
$129.99
8 RING CENTRAL Polycom IP 335 HD VoIP Phone Ring Central ALL with Power Supply pictureLot of 4 - Polycom SoundPoint IP 335 2 Line HD VoIP PoE Business Digital phone
$65.0
Lot of 4 - Polycom SoundPoint IP 335 2 Line HD VoIP PoE Business Digital phone pictureAastra 9480i VoIP Display Phone, base mount included A1735-0131-10-05
$5.0
Aastra 9480i VoIP Display Phone, base mount included A1735-0131-10-05 pictureSmall Business Linksys Cisco SPA942 4-line IP VoIP Phone
$11.0
Small Business Linksys Cisco SPA942 4-line IP VoIP Phone pictureAastra 57i-CT IP VoIP Office/Business Telephone *Works*
$15.99
Aastra 57i-CT IP VoIP Office/Business Telephone *Works* picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.