Smartdial/Number format in the UK
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We keep getting calls to our helpdesk from users moaning about the "display" of numbers when they call.
Basic problem is in Outlook, they add a contact and put the number in UK format ie 01234 234567
When they dial from the Blackberry, the dialing text shows at
It doesn't make any difference cost wise if it says +44 or 0 however users being users get confused!
Can someone explain how numbers need to be formatted in OUTLOOK and what the smart dial settings need to be set to, so that when they dial it shows as 01234. When they view contacts in the address book, their numbers are shown as 01234, problem is only when they dial.
if it makes a difference, dialing from lookups of the Global Address Book does the same and it's numbers are in 01234 format and we dont have any users in the GAL with international numbers.
Thanks in advance