BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 03-29-2007, 02:24 PM   #1
merlin
Thumbs Must Hurt
 
Join Date: Jan 2005
Location: Yorkshire, England
Model: 8800
PIN: 2059E07F
Carrier: O2 UK
Posts: 114
Default Smartdial/Number format in the UK

Please Login to Remove!

Hi all.
We keep getting calls to our helpdesk from users moaning about the "display" of numbers when they call.

Basic problem is in Outlook, they add a contact and put the number in UK format ie 01234 234567

When they dial from the Blackberry, the dialing text shows at
+441234234567

It doesn't make any difference cost wise if it says +44 or 0 however users being users get confused!


Can someone explain how numbers need to be formatted in OUTLOOK and what the smart dial settings need to be set to, so that when they dial it shows as 01234. When they view contacts in the address book, their numbers are shown as 01234, problem is only when they dial.

if it makes a difference, dialing from lookups of the Global Address Book does the same and it's numbers are in 01234 format and we dont have any users in the GAL with international numbers.

Thanks in advance
M
Offline  
Old 03-30-2007, 12:11 PM   #2
bertiebassett
CrackBerry Addict
 
bertiebassett's Avatar
 
Join Date: Aug 2005
Location: London, UK
Model: 9700
Carrier: O2
Posts: 961
Default

I think some user re-education is called for. +44 1234 234567 is the corect format for a UK number. If you have international users on the same cal then having the number in this format means a GAL Lookup & Dial will work for eveyone whether in the UK or abroad.
__________________
LOTS of answers here: Main Page - BlackBerryFAQ
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Lot Of 53 9502B 9106C ONITY TESA ELECTRONIC LOCK HOTEL MOTHERBOARD PARTS
$750.0
Lot Of 53 9502B 9106C ONITY TESA ELECTRONIC LOCK HOTEL MOTHERBOARD PARTS picture1PCS ETX2 MOTHERBOARD 15-1040 90days warranty Free DHL or EMS
$499.71
1PCS ETX2 MOTHERBOARD 15-1040  90days warranty Free DHL or EMS picture1PC NEW Mitsubishi Q35B Motherboard module
$94.29
1PC NEW Mitsubishi Q35B Motherboard module pictureAdvantech SNMP-IPC-EXT2 Circuit Board 19A6100021 Rev B101-1
$30.0
Advantech SNMP-IPC-EXT2 Circuit Board 19A6100021 Rev B101-1 pictureAcrosser AR-B1564 V1.4 Industrial Motherboard SBC Computer CNC Centroid M Series
$199.0
Acrosser AR-B1564 V1.4 Industrial Motherboard SBC Computer CNC Centroid M Series picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.