[Natrone]

We upgraded our test environment from 4.1.7 to 5.0.2. I keep getting a crazy error for all my users. Does anyone know what this is or how to get rid of it?

Event Type: Warning
Event Source: BlackBerry Synchronization Service
Event Category: None
Event ID: 26039
Date: 9/22/2010
Time: 10:01:16 AM
User: N/A
Computer: SBOI2K3BB04
Description:
[SYNC-UserControl] Configuration Channel data will not be sent until key is generated. [Housley, Cole:68]

[Jeff Gardner]

I am seeing the same error ofter my upgrade from 4.1.6. Did you find a solution to this?

[mharrison4]

We had the exact same issue after upgrading from 4.1.7 to 5.0.2 + MR1 + the most recent security fix.

We found that it only happened to the Blackberry Bold 9700 phones. (8800, 8820 and 9000 were all ok)

The problem phones were all not getting policy updates from the server. The only way we found to fix the error was to re-activate the 9700 phones.

[BB-Tech support]

Originally Posted by mharrison4

We had the exact same issue after upgrading from 4.1.7 to 5.0.2 + MR1 + the most recent security fix.

We found that it only happened to the Blackberry Bold 9700 phones. (8800, 8820 and 9000 were all ok)

The problem phones were all not getting policy updates from the server. The only way we found to fix the error was to re-activate the 9700 phones.

Try to regenerate encryption key on devices
KB10836-How to regenerate encryption keys on a BlackBerry smartphone activated on a BlackBerry Enterprise Server

If that doesn't work reactivate users on BES