[Bob Baron]

Not getting emails this morning.

[JSanders]

Welcome to the Forums, Bob.

No one has reported any issues.

Have you done a reset, battery pull, etc. ?

1st step to take if device is having problems? - BlackBerryFAQ

How do I reset my BlackBerry? - BlackBerryFAQ

[Bob Baron]

Thanks for the welcome.

The phone is working (BB 8800); just no email.

Will the pull-the-battery-reset cause any loss of stored information?

Hrmmm...I just did an off-on and while off the indicator light in the upper right hand corner is solid green. I can't find any reference to that in the user guide, which amazingly I still have.

[Bob Baron]

2nd Hrmmm....Under 'Services Status' BIS is shown as 'Not Connected'

[audit]

The user guide is porely written. Doing a battery pull fixes a lot of things and is the first thing my users are trained to do before they call me.

[Bob Baron]

Your users are well trained.

The battery pull did the trick.

Many thanks!