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Old 12-28-2009, 03:49 PM   #21
aiharkness
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Ok. Let's go back over it:

You have a blackberry data plan on your mobile service account.

You have data services set to "on" in options > mobile network.

You are using data ok with other applications (browser, email, BBM . . .)

You do not have an IT policy on the device.

You have done a hard reset.

You have resent service books.

All the above is correct?


What about deleting the application, doing a hard reset, then reinstalling the application?
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Old 12-28-2009, 04:02 PM   #22
pagallo
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All of the above is correct and I did your sugestion also many times but nothing happens
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Old 12-28-2009, 04:03 PM   #23
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I was looking for the WLM service book but I don't have it. Could be the reason?
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Old 12-28-2009, 04:19 PM   #24
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yes, that would be the reason.
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Old 12-28-2009, 04:26 PM   #25
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How can I get that service book for WLM ?
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Old 12-28-2009, 04:31 PM   #26
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Maybe. I was thinking resending service books would fix that if that were the problem.

You say you deleted WLM and then reinstalled?

If you have done everything discussed and it still isn't working, then there is something going on that I don't understand.

If you were on a different carrier then I would suspect the carrier is blocking it. But not tmobile. And I tried WLM and had no trouble with it. (But I have since deleted it because I wasn't using it.)

If no one else responds soon with the answer, I suggest calling tmobile customer support. When you get the automated greeting, say Blackberry. See if they have any ideas. Odds are against it, but who knows.

The only other idea I have, if WLM is really important to you, is first do a security wipe and delete 3rd party apps. Then just download WLM first, before you do anything else, and see if it works. Then restore your data, and then add other apps one at a time. Another, more thorough measure would be to wipe the OS with JL_CMDER, then reinstall the OS and proceed with testing WLM, restoring data, and adding your other 3rd party apps. That's a real pain, I know. I hope someone has better ideas.
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Old 12-28-2009, 04:38 PM   #27
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Thank you Ira for your help and support.
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Old 12-28-2009, 04:39 PM   #28
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Wirelessly posted

Post an update if you get it working.
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Old 01-07-2010, 11:56 AM   #29
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Mine is saying Invalid e-mail address or passwod
they are right as i us the same ones on the pc ?????
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Old 01-13-2010, 07:53 PM   #30
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After receiving 3 equipments and nothing was working with the Windows Life Messenger, I called today again and finally got somebody in technical support that gave me a solution to this error. My phone didn't have the service book for WLM. T-Mobile USA had an old version on WLM 2.1 and my phone had the newest version 5.3, then I didn't received the correct service book in order to operate WLM. So the problem was only in the version in WLM, between Tmobile and my handheld. It was solved already !!!

Last edited by pagallo; 01-13-2010 at 08:13 PM..
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