[zwheeloc]

As the subject says, we have a BES 5.0 and have rolled out the Bolds and the Curve 3Gs. Our policy needs to be set to content protection since we are a health care insurance agency to protect PHI. I am finding a strange behavior when I try and reset a password for one of these devices. No notification gets displayed on the devices stating that the password has been reset, however, when you type the password that you sent to the BB, it will not increment the failure count. If you type another password, then the failure count gets incremented. Type the password that you sent to the device and the failure count gets reset to 0. It is as if the device is being unlocked, however, it cannot unencrypt the content protection. We now must type in the password 10 times wrong to wipe it clean in order to reset the device.

Has anyone seen this or have a work around. Unfortunately, turning off content protection is not an option as it is a HIIPA requirement for mobile devices.

[freakinvibe]

This should work. We have content protection on (set to "Strong") and remote password resets work (it can take up to 10 minutes until they are applied). The user must get the "Admin has changed your password" prompt and then he can use the new password to unlock the device.

My experience is that on newer device OSs, this works better than on old ones. On 4.6 or on early 5.0, we sometimes have to send the "Reset password" command twice, but then it works as well.

On OS 6, it always works immediately.

[cyclmpc]

zwheeloc - Content protection will act differently depending on the OS of the devices you have involved. You listed one example, the changing p/w. Check out the BES IT Policy Reference guide to give you some help on what to expect per OS. You can also check out the BB Tech solution center and search for Content Protection.

[zwheeloc]

I have opened a case with RIM to see if there is a combination of policies that I am using that would forbid the resetting of passwords. Hopefully it is just that.