[thumbelina]

My cheeks cause mutedness, my ear disconnects calls, so just checking if there's a way to disable during a phone call? Thanks!!
Posted via BlackBerryForums.com Mobile

[dc/dc]

It should shut off when on calls by default.

[Bacchus15]

It does, the screen goes black and touch function are disabled.

[thumbelina]

Originally Posted by Bacchus15

It does, the screen goes black and touch function are disabled.

Posted via BlackBerryForums.com Mobile

[thumbelina]

So if mine doesn't shut off/go black, what should I be looking for in my tools or options or settings?
Posted via BlackBerryForums.com Mobile

[dc/dc]

Originally Posted by thumbelina

So if mine doesn't shut off/go black, what should I be looking for in my tools or options or settings?
Posted via BlackBerryForums.com Mobile

If it's not going off, I would lean towards it being a hardware problem with the sensor. I would take the device to a Verizon store and get it looked at.