Quote:
Originally Posted by zerosumgames
I have a similar question but don't know where to post it. I have a 8703e which I dropped in a puddle. Asurion said they would replace, but had to send the newer model of the same blackberry. They sent me a Pearl 8130 - more of a cell phone than a blackberry. I will not be able to use the keys or read emails on the small screen. I've called them but end up on hold. Will Asurion let me swap this for a different replacement Blackberry or am I stuck with this??? I broke the seal on the box, but did nothing more than look at the phone.
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If you haven't connected the device, try taking it into a VZW Corporate store, not the 'authorized resellers'. They'll probably give you credit for it and just make you pay the difference for the one you want. Depends on how you talk to them cause they've done it for me with my fiance's phone.