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05-17-2009, 07:05 AM
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#1
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unable to sync with Ms outlook 2007
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hi there..
i am new here..
i need help on the synchronization issues that i had.
i just got my new notebook with vista enterprise installed and running MS outlook 2007. when I tried to sync my device with my outlook, the contact and memo is fine, when it reach the calendar part, it stopped with error message saying that it has problem with accessing to the outlook. anyone have this problem ? please help... many thanks,
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05-17-2009, 07:17 AM
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#2
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
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OS: 10.3.3
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Can you do it again and report the exact error message?
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- Ira
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05-17-2009, 09:27 AM
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#3
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the error is like this:
INTELLISYNC
Access to the current record is denied.
Validate your permission to access the record
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05-17-2009, 09:48 AM
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#4
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BlackBerry God
Join Date: Jul 2005
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Take a look at View Document.
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- Ira
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05-17-2009, 09:51 AM
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#5
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thanks ira,
but i cannot open the page
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05-17-2009, 09:53 AM
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#6
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I can now.. thanks!!!
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05-17-2009, 10:10 AM
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#7
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remap the folder,
now another error appear :
ITELLiSYNC
The Operation terminated unexpectedly
then
ITELLiSYNC
Unknown error reported
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05-17-2009, 10:19 AM
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#8
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
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Wirelessly posted (8820)
Not sure. It could be the database on the blackberry is corrupted. You could try using desktop manager to clear the calendar database, then re-sync.
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- Ira
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05-17-2009, 10:50 AM
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#9
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ira,
the above problem solved thru the documents you sent to me.
however, the calendar still wont sync, and no error appear this time, just ended without updating anything....
how do I clear the database using destop software ?
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05-17-2009, 10:58 AM
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#10
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BlackBerry God
Join Date: Jul 2005
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Wirelessly posted (8820)
Ok. If the sync runs and completes with no error message, and yet the calendar does not sync, then do this:
Go options > advanced options > default services and look at Calendar (CICAL). If it shows DESKTOP or something other, then change it to your to match your default messaging service and try again.
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- Ira
Last edited by aiharkness; 05-17-2009 at 11:07 AM..
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05-17-2009, 11:12 AM
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#11
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ok I know how to clear database..
ggrrrhh, still cannot sync the calendar.. still browsing the technical help documents
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05-17-2009, 11:14 AM
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#12
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BlackBerry God
Join Date: Jul 2005
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Wirelessly posted (8820)
What is shown in options for your default calendar? You may not need to clear the database. Especially if you are not getting an error message.
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- Ira
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05-18-2009, 06:32 PM
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#13
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thank you!!
after clearing the database, still cannot. but I just realised that the default calendar is facebook. and I changed to my email, then it works fine.. phew!
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05-18-2009, 06:51 PM
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#14
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BlackBerry God
Join Date: Jul 2005
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Wirelessly posted (8820)
Excellent!
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- Ira
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