Do you have one of the originally released cases? I had the same issue until I replaced the original RTM version of the 8700c case.
The issue is that the magnet in the case and the "Sweet Spot" on the berry do not align correctly on these original cases.
You can determine this by checking to see if the berry backlight goes off as soon as you insert it into the holster. You may have to do this several times to make an accurate determination, however if it doesn't ALWAYS go off, have the holster replaced.
Also, on the newer holsters, there is a "protective" black "sticker" on the top of the holster. There are some screen shots around here somewhere, I just couldn't locate them when making this post.
Good Luck
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