[gene1138]

I have one user that says he is not receiving any new messages but if I do a <confirm> test message I get a reply back from the user that the message was successfully delivered to the device. I had the user check the date and he says it is correct. Unfortunately I don't have the device in front of me. He's about to get on a plane. Ugh. User says he's pulled the battery and rebooted and user can get a PIN message

Anyone have any suggestions? thanks.

[jsconyers]

Does the user have the date/time set correctly on the device?

[gene1138]

yeah that was one of the first things I had him check. He says the data is correct. I had him go to the Date/Time section under options.

He also says he gets no indication/alert that a message has arrived except when I PIN him.

[bulletooth]

Check Folder redirection from the device or BES to see if inbox is unchecked...

[gene1138]

He was mark at the default Inbox only. His web browser wouldn't work either. We ended up wiping the device and re-adding to the BES. Working much better now.